We are looking for an ambitious Service Desk Engineer to join our incredible team at Penbrothers in Makati.Growing your career as a Full Time Service Desk Engineer is an amazing opportunity to develop relevant skills.If you are strong in teamwork, leadership and have the right mindset for the job, then apply for the position of Service Desk Engineer at Penbrothers today!Posted On: 2 days ago Total Views: 21 Total Applications : 1 Job Id: ******** Permanent Job Job Description About PenbrothersPenbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.About the ClientANTlabs is a network technology company based in Singapore. ANTlabs specializes in providing network access management devices centered around Hospitality, Large Venue Networks, Telco and ISP.About the RoleAs Service Desk Engineer, you will act as the first point of contact for customer to report issues and faults relating to our product for support and services. The primary objective of the role is to provide first time resolution. This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or escalating the fault to one of our 2nd line specialist teams to investigate and resolve.This is a position which calls for excellent customer service skills, the ability to articulate resolutions clearly and confidently to customers and a good level of technical knowledge of company's products.What you'll doInvolves providing client customers and partners with in-depth technical assistance in the use of our products and solutions.Cooperate with client sales and professional services teams to ensure ongoing customer success and satisfactionForm part of an on-call rotation order to guarantee 24x7x365 support to customers in shiftsParticipate in the maintenance of support documentationsWhat you'll bringMust have working experience with Networking (DHCP, DNS and Gateway)Must have experience in Customer Service handling Global SupportHave prior knowledge and experience in troubleshooting, configuring gateway appliance, or network applianceResourceful with good analytical skills and ability to perform systematic troubleshooting techniquesGood customer handling and communication skills (oral, writing)Good experience in articulating resolutions clearly and confidently to customersUNIX scripting and Linux OS experience is a plusCCNA certified is a plusKnowledge in PMS is a plusBasic HTML, PHP is a plusDon't meet every single requirement At Penbrothers we are committed to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but you don't feel 100% aligned with the qualifications, we encourage you to apply anyway. You may just be the right fit for this or other roles.What You'll GetAt Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies.Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.Employee as our biggest asset: We are genuinely invested in our people's career and welfare.Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.Penbrothers provides quality and equal employment opportunities through remote team staffing for our global partners.Our jobs from IT, customer service, technical support, digital marketing, creatives, finance, and many others nurtured by our community culture create the best environment for security and growth to many Filipinos from all over the country even in the most challenging times.Supports end users with concern regarding technical issues such as Desktop, laptop, network connectivity.With experience in ticketing and SLA.Performs phone, remote and email support Supports end users with concern regarding technical issues such as Desktop, laptop, network connectivity.With experience in ticketing and SLA.Performs phone, remote and email support Supports end users with concern regarding technical issues such as Desktop, laptop, network connectivity.With experience in ticketing and SLA.Performs phone, remote and email support Supports end users with concern regarding technical issues such as Desktop, laptop, network connectivity.With experience in ticketing and SLA.Performs phone, remote and email support Supports end users with concern regarding technical issues such as Desktop, laptop, network connectivity.With experience in ticketing and SLA.Performs phone, remote and email support Simple body text this will replace with orginal content Benefits of working as a Service Desk Engineer in Makati:? Excellent benefits? Opportunities to grow? Competitive salary