JOB DESCRIPTION You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.

Your Role You will support customers by providing helpful information, answering questions, + responding to complaints.

Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.

Your Responsibilities To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).

To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.

To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.

To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.

To qualify + enter customer orders into the operational execution process.

To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.

To document, resolve, analyze all complaints + then identify, share + eliminate root causes.

To create, review + refine customer reports.

To ensure delivery against all financial targets + strategic objectives.

Your Skills and Experiences Graduate of any 4-year course With strong focus on customer + stakeholder relationships Experience and knowledge in Logistics/Freight Operations Must have good time management skills Must have excellent communication skills (verbal and written)Willing to work onsite in Pasay City (Four E-Com)