Lead with Care as a Clinical Support Team Leader! You will be working with our client, In Health Limited, the largest specialist provider of diagnostic and healthcare solutions in the UK.

Guided by its mission to make healthcare better, the company helps transform the health industry by improving access, timeliness, and affordability of diagnosis and treatment for patients.

Here, you will be surrounded by a unique team of seasoned industry professionals driven forward by care and passion.

Everything you do is a step towards your long-term goals and a contribution to a better future for healthcare.

Do the right thing for your career and start making an impact! Job Description As a Healthcare Support Team Leader , you’ll lead a team of Clinical Support Agents to provide responsive, accurate communication for the Employee Assistance Programme, ensuring client employees receive the support they need.

Your Prescription for a Fulfilling Career in Healthcare Employment Type: Full-time  Schedule: Shifting schedule (day shift, mid shift, and night shift) Work Arrangement: Onsite; BGC, Taguig Salary: PHP 50,000 Perks: Day 1 HMO, Above-market salary, Work life balance Caring with Precision: Your Role in Healthcare Excellence A.

Overall Purpose of the Role Manage a growing, highly effective team of Clinical Support Agents to provide responsive, accurate, concise, and competent voice/data communication and coordination for: Employee Assistance Programme: Handle inbound requests through various channels related to client employees seeking support or welfare.

Topside Medical Support Contact Centre: Log medical emergency and non-emergency coordination requests from TAC Clinical colleagues who require remote/online clinical support from specialist physicians.

Med-Dive Contact Centre: Manage inbound requests seeking specialist medical support and management for deep-sea diving medical incidents.

Alert and coordinate with the on-call physician rota system and complete allocated administrative tasks.

Occupational Health Administration Support: Perform a full range of administrative functions related to client Occupational Health referrals, appointment bookings, and inbound phone and email queries.

Collaborate closely with specialized healthcare team members and internal stakeholders to deliver high-quality administrative, customer service, and medical contact center support to clients, suppliers, and patients.

Support the Head of EAP Services in fulfilling clinical health administration obligations as required by client-specific contracts.

B.

Key Responsibilities Respond to email and phone inquiries professionally, following established procedures and policies.

Arrange and complete the administration of medical bookings effectively and accurately for various clients.

Assist stakeholders and remote colleagues with the administration and coordination of "topside" clinical operations.

Ensure timely submission and delivery of results and medical assessment outcomes to clients, as specified in client interface documents and operational procedures.

Conduct quality checks on document formatting and spelling, ensuring accuracy and adherence to the consent process.

Perform administrative case management in accordance with established procedures.

Monitor network clinic partners, logging and escalating non-compliance issues as per operational procedures.

Accurately complete and upload paperwork to the patient record system.

Handle medical and personal documentation securely, following operating procedures, clear desk policy, and data protection regulations.

Escalate clinical diary issues for support and resolution, and participate in internal review meetings as needed.

Assist with financial queries as required.

Participate in annual appraisals, team meetings, and work towards achieving team objectives.

Promote and ensure a healthy, safe, and environmentally friendly working environment within your area.

Contribute to the promotion of these policies across the wider business.

Actively engage in and promote the Administration Buddy system.

Requirements The Vital Signs of a Perfect Fit Required Competencies: Demonstrated organizational skills with the ability to prioritize workloads effectively High attention to detail and adherence to set procedures Excellent time management skills to manage workload efficiently Strong interpersonal and communication skills, with a pleasant attitude and clear, fluent speaking manner Commitment to quality and drive to deliver outstanding customer service Understanding of patient confidentiality and awareness of data protection regulations Responsibility for ensuring the health, safety, and welfare of yourself and others, complying with health and safety regulations Ability to follow instructions and provide support to both colleagues and clients Flexibility in work patterns, with a willingness to adjust at short notice to accommodate unexpected changes Required Work Experience: Previous experience in a contact/BPO center setting, with a focus on administrative and/or customer service functions Experience in Occupational Health (advantageous) Benefits A Healthy Dose of Perks for Your Work-Life Balance Day 1 HMO coverage Competitive Package Prime office location (BGC) Free upskilling through Emapta Academy courses (Want to know more? Visit ) Free access to our office gyms (Ortigas and Makati) with a free physical fitness trainer! Emapta Lifestyle perks (Foodpanda pro and more!) Unlimited opportunities for employee referral incentives across the organization Standard government and Emapta benefits Total of 20 annual leaves (including 5 credits convertible to cash) Fun engagement activities for employees Mentorship and exposure to global leaders and teams Career growth opportunities Diverse and supportive work environment Who are we?   Discover a world of possibilities at Emapta , where your career takes flight in stability and growth.

Join a team that thrives on camaraderie, supporting each other to achieve excellence together.

Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment.

Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development.

We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.  With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career.

Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips.

Apply now and create a better future with us.  #Emapta Experience