We are seeking a Spanish Bilingual Customer Service Representative.

We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In this role, you will:

- Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
- Interact with customer service team and perform moderately complex customer support tasks
- Manage risk by following all policies and procedures and staying abreast of changes to them
- Advocate for digital services such as online delivery of statements and other documents, e Sign paperwork, and any other digital opportunities, as needed
- Receive direction from customer service supervisor and escalate non-routine questions


Requirements
Required Qualifications:

2+ years of Customer Service in a BPO Company


Desired Qualifications:

Completed 2nd year College level
6 months to 2+ years of Spanish Bilingual Customer Service Representative experience


Job Expectations:

- Must be able to attend full duration of required training period
- Ability to work additional hours as needed
- Must work on-site at the location posted
- Flexible with work schedule and arrangement


Location: Mckinley Hill, Taguig