Job Title: Fraud Supervisor / Fraud Senior Analyst
Work Setup: Onsite at Taguig, Uptown Bonifacio Tower 3
Work Shift: Night shift
Skills And Qualifications
Fraud profile
4-year college graduate, any course
With at least 3 to 5 years of relevant experience
QA experience is not required project will upskill internally
With at least 1 year of supervisory experience
Amenable to work full onsite at Taguig, Uptown Bonifacio Tower 3
Open for applicants currently in the Philippines with the right to live and work in the country
Responsibilities
Receive inbound calls to provide customer service support to policy holders, agents, 3rd party callers, and new customers
Conduct research by maximizing all available resources and provide necessary information in response to caller queries
Provide resolutions to caller problems and issues, including researching and exploring alternative solutions
Create promised solutions or complete after-call work and elevate unresolved issues beyond scope
Navigate through computerized data entry systems and other relevant applications
Manage documentation of all call information according to standard operating procedures
Undertake all compliance and regulatory training in line with company requirements
Keep up with process-related learnings and training and meet performance standards set by the business
