Job Description Seize Global Success from Your Home Country with this International Role! Welcome to a career where you can relish the rare privilege of work-life balance as a Helpdesk Analyst. Here, we offer you something precious – free hours to yourself after your shift, providing you with the opportunity to focus on what truly matters in your personal life. This invaluable perk sets us apart, ensuring your well-being and the flexibility to enjoy life outside work, a luxury not easily found elsewhere. Join us and experience a role that doesnt just elevate your career but also enhances your quality of life. Job Description As a Helpdesk Analyst , youll be the first line of assistance for customers navigating hardware, software, network, and other technical and non-technical issues. Your primary responsibilities include providing over-the-phone, email, and chat support, diagnosing and resolving customer issues, and maintaining a record of all requests. Here’s an overview of the role: Employment Type: Full-time Shift: Night Shift, Shifting Work Setup: Onsite, Makati Salary: Earn Php40,000 to Php45,000 Perks: Day 1 HMO, Above-market salary, Global exposure, 30 Annual Leaves What’s required to get hired? College Degree or equivalent. Strong verbal, written, and typing skills. Excellent customer service skills, efficiency, multitasking skills, and patience are essential for a Help Desk Analysts success. Dependable team player who collaborates and cooperates with others in a team-oriented environment. Ability to act independently and make decisions within the scope of the positions responsibilities. Consistently display the utmost professionalism with team members as well as end-users. Ability to excel in a high-paced and sometimes stressful environment. Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until a permanent resolution is found. Proactive with the ability to identify, define, and perform remote troubleshooting of computer/technical issues through remote control tools while posing pertinent questions. Exhibit a high degree of initiative, follow-through, and critical-thinking skills, with the ability to manage multiple priorities in a demanding, fast-paced, meticulous work environment, and make decisions based on research results. What awaits you in this role? Act as the initial point of contact for customers seeking assistance with hardware, software, network, or other technical and non-technical issues. Provide support over the phone, email, and chat. Identify, diagnose, and resolve all customer issues by employing documented troubleshooting items, including a knowledge base, previously reported issues, colleagues experience, or connecting the customer to an escalated level of support to resolve their issue effectively. Utilize screen sharing and remote-control tools to properly assess, gather, and evaluate the customers reported issue. Accurately document all customer requests, including detailed information about the reported issue. Help Desk Analysts are expected to provide precise, descriptive, and comprehensive information in all tickets to effectively relay information back to the customer or other support team members. Maintain consistent and reliable attendance. Why choose us?    Competitive salary HMO on Day 1 Prime office location Standard government and Emapta benefits Upskilling: Emapta Academy Diverse and supportive work environment 30 days annual leave Opportunity to work with a talented team and make a real global impact Whom you’ll work with: Join the ranks of our esteemed client, K2 Services Venture, a US-based investment firm specializing in early-stage technology companies. Theyve made their mark in diverse industries, from financial services to artificial intelligence. By offering unwavering technical and management support to their portfolio companies, theyre redefining the standards for innovation. At K2 Services Venture, youll experience a vibrant work environment, diverse opportunities, and the chance to be a part of something extraordinary. Who are we? Discover a world of possibilities at Emapta , where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.   With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.   #EmaptaExperience