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Housekeeping Supervisor, Batangas

Last update 2024-06-23
Expires 2024-07-23
ID #2181995216
Free
Housekeeping Supervisor, Batangas
Philippines, Batangas, Batangas,
Modified June 5, 2024

Description

JOB SUMMARY:
The Housekeeping Supervisor is responsible for planning, organizing, and overseeing the operations of
the Housekeeping Department to ensure the highest standards of quality and service at all times. This
role involves supervising, directing, and assisting Housekeeping Attendants, Room Attendants, Public Area
Attendants, Linen Attendants, and Laundry Attendants in maintaining cleanliness and upkeep across
guest rooms, resort grounds, common areas, restrooms, shower areas, function rooms, and various
administrative offices. The Housekeeping Supervisor must be thoroughly familiar with the resort's high
service and cleanliness standards encompassing the different functionalities of the Housekeeping
Department. Additionally, they must demonstrate a willingness to both train and be trained. The
Housekeeping Supervisor is expected to act as the Officer-in-Charge (OIC) of the Housekeeping
Department in the absence of the Housekeeping Manager. These responsibilities ensure that all resort
facilities meet sanitation requirements and provide a comfortable space for guests and employees alike.
PRIMARY DUTIES AND RESPONSIBILITIES:
WELCOME HOME EXPERIENCE
• Maintain proper grooming with a complete uniform.
• Always greet guests with a smile using our signature greeting.
• Enforce direct reports to adhere to the Welcome Home Experience procedure.
COMPANY POLICIES AND PROCEDURES
● Must be well-versed in the corporate policy and operations manual.
● Must be capable of ensuring direct reports adhere to all policies and procedures.
● Must maintain all brand standards at the highest level.
SANITATION AND SAFETY PROTOCOLS
● Must be knowledgeable in sanitation and proper garbage disposal regulations and
capable of instilling a health and safety mindset in Housekeeping staff.
● Must ensure compliance with safety and sanitation policies in all areas of the resort.
● Must perform regular inspections of PPE and cleaning equipment to ensure they are in
good condition.
● Must recommend repairs or replacements for any faulty or defective equipment.
SUPERVISORY RESPONSIBILITIES
● Collaborates with the Housekeeping Manager to set departmental goals.
● Collaborates with the Housekeeping Manager to develop and implement Housekeeping
policies that would improve the HK process.
● Organizes, prepares, and conducts daily, weekly, and monthly meetings with
Housekeeping staff.
● Reviews and monitors data in Cloudbeds.
● Assigns rooms and areas of responsibility to Housekeeping staff.
● Manages and organizes schedules of Housekeeping staff.
● Completes deliverables, reports, projects and task lists.
● Provides ongoing training for all Housekeeping staff.
● Monitors performance of Housekeeping staff daily.
● Conducts evaluations of newly deployed staff at the first, third, and fifth months.
● Conducts semi-annual evaluations of staff who have been on the job for more than six
months.
● Keeps close communications with Operations by responding with urgency to queries and
requests in official group chats.
● Strives to improve ratings on travel sites.
● Provides an immediate action plan based on negative reviews compiled and updated
daily by the Front Office team.
HOUSEKEEPING OPERATIONS
● ROOMS
○ Turnaround Time when Cleaning:

■ Superior King -- 30 minutes
■ Superior Double Queen -- 40 minutes
■ Family Superior -- 40 minutes
■ Deluxe Twin -- 30 minutes
■ Family Loft -- 1 hour
■ Family Deluxe -- 45 minutes
■ Premier Villa -- 45 minutes
■ Villas -- 40 minutes
■ Master Villa -- 3 Room Attendant / 1hr and 15 mins
○ Ensures accuracy of Extra Bed Report.
○ Ensures on-time releasing of rooms.
○ For rooms tagged as MUR (Make Up Room), ensures Housekeeping staff are
trained to know the names of the guests.
○ Conducts Room Audit and Inspection and Inventory of Room Assets after each
MUR procedure to ensure cleanliness and the absence of hazardous materials
within TAT (Turnaround Time).
○ Conducts routine Room Audit and Inspection and Inventory of Room Assets of all
vacant rooms and creates a MUR schedule.
○ Ensures daily room concerns/issues checklist must be resolved within 24 hours.
○ Ensures Housekeeping staff are using PPE and proper cleaning equipment.
○ Observes close coordination with the Engineering Department for any defects.
○ Monitors the Housekeeping Cart and the inventory of its items.
○ Ensures Housekeeping Staff replaces all linens and towels with newly-washed
ones.
○ Ensures Housekeeping Staff collects all soiled linens and towels.
○ Manages guest concerns, address any guest concerns escalated by
Housekeeping Staff, and escalates further up the chain of command if beyond
housekeeping functions.
○ Ensures that Housekeeping Staff are filling out Guest Request Forms properly.
○ Monitor the completion of Service Requests filled out by Housekeeping Staff.
● PUBLIC AREA
○ Ensures all garden areas are properly maintained.
○ Conducts a walkthrough and inspection of the back of the house and common
areas, including stairways, lounge areas, and elevators, to ensure cleanliness and
the absence of hazardous materials.
○ Inspects different facilities of the resort for compliance with safety and
sanitation.
○ Ensures Housekeeping staff are using PPE and proper cleaning equipment.
○ Performs routine inspection of PPE and cleaning equipment to ensure they are in
good condition.
○ Observes close coordination with the Engineering Department for any defects.
● FUNCTION ROOMS AND ACTIVITY AREAS
○ Conducts routine inspection of all function rooms and activity areas such as but
not limited to: Paros Art Gallery, Grand Ballroom, Kids Camp, Karaoke Rooms,
Wellbeing Room, Gym, Spa, Swimming Pool Area.
○ Ensure the mentioned areas’ cleanliness and the absence of hazardous materials.
○ Ensures Housekeeping staff are using PPE and proper cleaning equipment.
○ Performs routine inspection of PPE and cleaning equipment to ensure they are in
good condition.
○ Observes close coordination with the Engineering Department for any defects.
● ADMINISTRATIVE OFFICES
○ Ensure that the CCTV and Luggage Holding Area, Reservations Team Office,
Front Office, Admin Office are clean and void of hazardous materials.
○ Observes close coordination with the Engineering Department for any defects.
● LAUNDRY
○ Manages the accuracy of the Linen and Towel asset inventory.
○ Oversees the inventory of Linens and Towels designated for disposal.
○ Performs regular inspections of the quality of Linens and Towels.
○ Conducts regular par level counts and provides recommendations to the
Housekeeping Manager for fixing or replacing damaged or missing items.
○ Ensures the orderliness and cleanliness of the laundry area.
○ Manages Housekeeping Staff’s linen and towel segregation and pull-out
procedures.
○ Inspects the quality of processed Linens and Towels before deployment to
designated areas.
○ Report all laundry machine repairs to the Engineering Department immediately
through Job Order Requests.

REPORT SUBMISSIONS:
● Update Daily Flash reports
● Monitors rooms reports, room assignment, room status
● Ensures Housekeeping Staff’s checklists and accomplishment forms are attached to DTR in every
cut off.
● Ensures on time submission of all reports complete with substantial information.
● Ensures that IRs (Incident Reports) from the Housekeeping Department are accomplished and
emailed within 24 hours of any incident on site.
● Ensures that Room Asset Inventory and Monitoring are complete and accurate.
● Manages the accuracy of the Linen and Towel asset inventory (in good condition and for
disposal).
● Ensures daily submission of Extra Bed Report.
● Ensures submission of Audit and Inspection Report.
● Ensures Housekeeping Staff’s on-time completion of required reports.
● Provides an immediate action plan based on negative reviews compiled and updated daily by the
Front Office team.
● Regularly log reports with photographic proofs of accomplishment of tasks as required.
PROJECT MANAGEMENT:
● Showroom program
● Room amenities upgrade
● Room standardization
● Pest control Management
● Facility Management program
● Project cleaning programs
● Cleaning cycle
● Linen Recovery
● Fumigation cycle
● Deep cleaning programs
● Floor polish standard cycle
● Monitoring of scent standardization
● Clearing of emergency exit
● Bathroom fixtures Maintenance
SHIFT COVERAGE AND WORKFORCE MANAGEMENT:
● Performs tasks, duties and covered shifts of Housekeeping Staff and/or Housekeeping Manager in
their absence.
● Manages the work shifts and schedules of Housekeeping Staff to accommodate Operations.
● Inform Housekeeping Manager of any scheduled or unscheduled absences.
OTHER TASKS:
● Undertake other duties and tasks that may be assigned from time to time with a positive attitude.
KEY PERFORMANCE INDICATORS:
● Competencies Required to be Successful (35%)
● On-time Achievement of Company Goals (35%)
● Compliance to Company Policies and Work Culture (30%)
o Punctuality
o Behavior
KPIs are based on the following:
● Competencies:
■ Technical Skills - Understands job requirements, function and tools needed to
execute a job.
■ Quality of Work - Quality work free from errors and mistakes.
■ Company Policies & Procedures - Follows company policies and procedures.
■ Reliability - Being on time whether logging in for the day or when submitting
reports; being readily available to extend hours to complete tasks; completing
tasks assigned on time; can be trusted to handle tasks independently.
■ Organization - Organizes the workplace and schedule to complete tasks.
■ Team Player - Works with others harmoniously and responds positively to
additional requests from the team.
■ Customer Focus - Attentive to guest inquiries and complaints and addresses
them with urgency.
■ Engage - Commits to the Mission and Vision of the company. Motivated to work
everyday and has a positive personality that can influence his/her co-workers.

■ Productive - Efficiently uses time, energy, and resources to achieve a
meaningful outcome or goal. Being proactive.
■ Respectful - Treats guests, residents, co-workers, and superiors with respect.
● Goal-orientedness:
■ Completion of Tasks
■ Timely Submission of Reports
● Compliance:
■ Punctuality
● Number of Absence
● Number of Late
■ Behavior
● Reprimands Received

QUALIFICATIONS:
❖ Male or Female.
❖ Aged 25 - 35 years old, preferred.
❖ Must be willing to work in Mabini, Batangas.
❖ Graduate of Bachelor’s Degree of any field; Hospitality Management or related field a plus.
❖ At least 2 years of experience as Housekeeping Supervisor or in a similar role.
❖ Training Certificates a plus.
❖ Excellent in written and verbal communication.
❖ Extensive knowledge in Housekeeping Department.
❖ Enthusiastic and adaptable, with a positive, can-do attitude and a willingness to learn.
❖ Computer Literate.
❖ Must be able to accommodate flexible work schedules.

Job details:

Job type: Full time
Contract type: Permanent
Occupation: Housekeeping supervisor

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