BE PART OF OUR GROWING TEAM! Your Role This BSS Application Specialist are handling all upcoming Support Request / Integration Failures originated by systems or stakeholders within the different customer engagements. BSS Application Support is acting on a global scale for more than 25 customers across all industries with their customized Solutions, in terms of IT Landscape, Processes and Functionalities. He/She is responsible for adherence to the customer specific GXP compliance at all time. Supports is given across more than 15 different internal/external IT enablers across the complete Supply Chain Solution. BSS Application Specialist are central point of contact for the different internal/external stakeholders involved in the different Customer Engagements, high level of communication skills are essential to this role. He/She is responsible to ensure that all Requests are handled within the agreed SLA and coordinate/ involve with 3rd Parties, such as 2nd or 3rd Level Support. He/She is independently working and solution finding in his/her approach, but fully supported by the IS Department. Your Responsibilities Support / user support - instant help with user requestsChecking, adjusting and refining error messages caused by missing and/or incorrect data sent from customers and third partiesTimely resolution of issues and root cause analysis of each issue and bug reporting and follow up of fixes incl. testingSupport during UAT / SiT sessions in cooperation with IM-SProviding data as for analysis, overviews, statistics, reportsSet up and maintenance of master data for related applications and testing of new releases/new versions or customer related test in any applications in useKnowledge transfer and managementCreating and conducting of training units and issuing of training materialDeploying template solutions in accordance to standard requirements improvement of IT processesFull Ownership and central point for multiple customer setups from Support PerspectiveBeing responsible for continuous updating current process / knowledge for upcoming system / scope changes and ensure cross training through the Team to ensure Backup ScenariosIf applicable: Compliance with the relevant GDP / GxP requirements, guidelines and quality standards for pharmaceutical customers Your Skills and Experiences Bachelor's degree of any course or equivalentAdvanced knowledge of MS office and general knowledge and experience in the Logistics and ITHigh level of organization and communication skillsAbility to manage and lead employees and processesRegular communication with user from different countriesStrong affinity with required customer quality standardsStructured process analysis and process documentation skills Good Reasons to Join We offer opportunities where you can grow your expertise, shape processes and deliver innovative solutions. We are continuously growing our local and global network and our product portfolio creating career opportunities in different fields of work worldwide. We deliver high quality solutions to our customers and are proud to be a leader in the logistics industry.