The Offer

• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities
• Fantastic work culture

The Job

What you will be doing

• Manage and respond to inbound calls in a prompt and professional manner.
• Follow a detailed script to assess caller needs and determine the most appropriate steps.
• Transfer calls to specialists when certain criteria are met, ensuring seamless customer service.
• Ask questions related to properties and credit, while updating the CRM with relevant information.
• Use a power dialer effectively, if applicable, to maximize call handling efficiency.

The Profile

Required Qualifications

•   Solid English communication skills with minimal accent.
• Ability to confidently navigate computer systems and CRM platforms.
• Strong aptitude for following scripts while multitasking efficiently.

Preferred Skills and Experience

• Experience with lead generation and customer service communication.
• Familiarity with power dialers or other automated calling systems.
• Prior experience in a customer-facing role within the tech sector.
• Any certifications in customer service or telecommunications would be advantageous.

The Employer

Since 2010, our client has been in the business of giving small to medium-sized businesses access to the benefits of an international workforce without the distraction and costs of opening their own remote office. The company focuses on hiring technical talent for businesses, focusing on developers with skills such as Java, PHP,. NET, Python, and Ruby on Rails, as well as i OS and Android development, among others. They do the recruiting and provide the office space, IT infrastructure, and HR oversight, allowing you all of the advantages of an overseas office without the high startup costs and headaches.