Collection Associate Requirements:
Debt collection certification or training in a similar role preferred.
A minimum of 2 years experience in a sales or customer service role.
Previous experience in debt collection will be advantageous.
Proficiency in debt collection software, such as Collect! and ezy Collect.
Advanced knowledge of the FDCPA.
Extensive experience in developing and enacting debt recovery strategies.
Experience in locating defaulters by searching publicly available documents and databases.
Exceptional ability to negotiate debt recovery with debtors.
Ability to perform debt collection in collaboration with other stakeholders.
Excellent recordkeeping and interpersonal skills.