Job Title: Technical Support Engineer
Location: Remote
Experience Required: 1+ year (Remote Work Setup)
Employment Type: Full-Time

Job Summary:
We are looking for a proactive and technically skilled Technical Support Engineer to join our customer support team. This role is ideal for candidates with hands-on experience in remote technical support, strong scripting knowledge, and a passion for solving customer issues. You will be responsible for diagnosing and resolving technical problems while delivering a high level of customer satisfaction.

Key Responsibilities:
Provide technical assistance to end-users via Zendesk or other support platforms.

Troubleshoot and resolve issues involving SQL, Java Script, and Power Shell.

Diagnose software-related issues by analyzing logs, scripts, queries, and configurations.

Document issues and solutions thoroughly in the internal knowledge base.

Collaborate with engineering, QA, and product teams to escalate and resolve complex cases.

Ensure timely and effective communication with customers throughout the support lifecycle.

Adhere to service standards, KPIs, and quality benchmarks.

Contribute to the continuous improvement of support processes and tools.

Required Skills & Qualifications:
Minimum 1 year of experience in a remote technical support role.

Proficiency with:

SQL – writing queries, data analysis, basic DB troubleshooting

Java Script – reading/debugging code, assisting in client-side troubleshooting

Power Shell – scripting for automation and troubleshooting

Experience using Zendesk or similar ticketing/support systems.

Good understanding of technical support operations and customer service techniques.

Familiarity with software support processes and product troubleshooting methodologies.

Strong written and verbal communication skills.

Ability to prioritize tasks and handle multiple requests effectively in a remote setup.