Overview Our Customer Service Representatives and Technical Support Representatives are vital members of our company.
You will field customer inquiries and provide solutions that help create excellent customer experiences.
You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.
Responsibilities Handle and carefully respond to all customer inquiries via inbound calls and email Provide excellent customer service through active listening Work with confidential customer information in a secure manner Aim to resolve issues on the first call by being proactive Appropriately and adequately communicate with customers Qualifications Filipino citizen or with equivalent legal status Proven oral and written English communication skills Strong logic and problem-solving skills Availability to work in various shifts Skill in using Windows operating systems Organization and work prioritization skills*Teleperformance only conducts recruitment activities using official Teleperformance channels.
We will never ask for a payment or other forms of remuneration to process job applications or offers.
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Teleperformance Philippines - Luzon Online 2024 H2 - Customer Service Specialist, Mandaluyong
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Teleperformance Philippines - Luzon Online 2024 H2 - Customer Service Specialist, Mandaluyong
Philippines, Metro Manila, Mandaluyong,
Modified July 26, 2024
Description
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Employer's info
Today, we are a company moved by the passion of more than 135,000 people who bring together the best practices and expansive knowledge from our presence in 49 countries around the world.
Worldwide leader, the Group operates about 98,000 agent workstations, with more than 135,000 employees across 250 contact centers in 49 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.
Our passion is what led us to achieve the worldwide leadership in our market and it is also what helps our clients to achieve what once may seemed impossible: delivering outstanding customer experience at every single opportunity. This is only possible because our people are transforming passion into excellence.
In 2011, we were responsible for more than 1.5 billion customer interactions on behalf of our clients through several different services and channels. These interactions are supported by our unique people-focus, and our experienced and committed management team. This is backed up with a strong investment capacity and innovation culture to ensure we meet our clients and their customer’s needs. The result is a combination of strategies that cannot be duplicated.
Specialties
TP Care,
TP Technical Support,
TP Sales,
TP Rightshore,
TP Homebase,
TP ARM,
TP AVAN,
TP CCoD,
TP Face to Face
