The jobAt Manuchar we like to MoveIT! From 2022 and onwards, we want to go to the next level in unlocking the value of our data and will be replacing our core systems and removing future barriers. Do you want to be a crucial part of our journey towards that goal?Joining our affiliate in the Philippines as Service Agent, you represent the IT-department towards our employees by providing user support and troubleshooting ICT issues and problems. Your primary objective is to enable users to maximize their productivity through efficient use of ICT equipment or software applications. You do this both locally and remotely across dozens of Manuchar offices worldwide. You are part of the Asian support team of 2 Service Agents. You can always relay on the HQ ServiceDesk team witch is divided into multiple levels of expertise, meaning that you might be distributing certain tickets to another colleague in another expert level.This is a full time, regular position based out of our Philippines office.Your main responsibilities will be:Supporting end users and act as an escalation point for other service agents around the worldMaintaining the life cycle of end user devices and creating user accountsHandling incidents, requests and problems on client, server and network infrastructure & (inhouse developed) softwareUpdating the worklog of the ticketsPreparing and maintaining (end user) documentationAdded Asset tracking and managementYour profileYou have a bachelor’s or master’s degree or are equal by experience.You have relevant experience as a Service Agent (around 5 years of experience in providing support).You have a sound knowledge of:Windows 10 & 11 and Mac (in enterprises)O365 (usage and admin)Teams (including telephony), Sharepoint, Outlook/exchange, Word, Excel, OneDrive, etc Automatization via Autopilot and IntuneManaging accounts in active directory and Azure Active DirectoryTicket handling in servicedesk tooling You are familiar with:Windows servers (AD, DNS, DHCP,GPO,..), SQL, Azure,VMWare & ScriptingCisco, Palo Alto, Unify, Meraki,... Knowledge of the ITIL methodology is a big plus.You are communicative and able to build good internal and external relationships.You feel comfortable working in a fast-paced environment and are able to set priorities.You are hands-on, eager to learn and have a positive attitude.You are punctual and can work in a structured way.You do not have a 9-to-5 mentality.You are fluent in English, any other language is a plus.A multinational of Belgian originManuchar, headquartered in Antwerp, Belgium is a leading distributor of chemicals in emerging markets. We complement our Chemical Distribution business with International Trade Services in steel, polymers and several other raw materials.In 2022 we handled 4 million metric tons of goods, generating 2.8 billion USD in sales. Our local operations are in over 35 countries and 160 locations. Manuchar employs 2,600 professionals worldwide.At Manuchar "We keep your production running. Anytime. Anywhere.”Manuchar offers youA job full of variety with long-term perspectives in an international environmentCooperation with motivated & skilled colleagues in an open company cultureAn attractive remuneration package including fringe benefitsA nice workspace where you can fully develop your talents