BENEFITS : 13th month HMO Company laptop provided SSS, Pag-ibig, Philhealth JOB DETAILS : Company Profile: This is a Software Company providing products and services for software and hardware supplies. Handling concerns for their product, managing and maintaining research and design specifications.Position:‌ ‌ Mandarin‌ Helpdesk SpecialistLocation:‌ ‌ Caloocan CitySchedule:‌ Monday-Friday 9:00am – 6:00pmIndustry:‌ ‌ IT CompanySalary:‌ ‌Php 30,000 - Php 40,000Work set -up: Hybrid work set-up Qualification Graduate of any 4-year course Fresh graduates are welcome to apply Has stable internet connection at home Amenable to work remotely and go outside when needed Experience in the same field is a plus Familiarity of basic windows trouble shooting and basic network troubleshooting is anadvantage but not required. Required languages: Mandarin, English, Filipino Responsibilities: Serve as the first point of contact for customers seeking technical assistance over the phone oremail Assist Xiamen HD Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on procedures Assist BIR related concerns