Job Description: Performs analytical, technical, and administrative work in the planning and installation of new and existing personal devices and workstations. Diagnoses and resolves problems in response to the company’s needs. Provide support, including procedural documentation and relevant reports. Troubleshoot system and network problems. Deploying the appropriate IT solutions to solve problems. Responding in a timely manner to service issues and requests. Providing technical support across the company. Qualifications: Bachelor of science degree in Computer Science, information Technology or any related course. 3-5 years of experience as an IT/Tech support, especially SAP system. Have knowledge in basic troubleshooting of computers, printers, and network connections. Knowledgeable in different computer hardware and software. Experience in documenting processes and monitoring performance metrics.