Job Type: Full-time, long-term contractor Workplace: Remote Schedule: Full-time, U. S Time Zone Compensation: $2,000 - $2,300/month At Hire Hawk,weconnecttopglobaltalentwithhigh-performing U. S.companies. Ourfocusisonfindingexceptionalprofessionalswhobringbothexpertiseanddrivetoeveryrole. We’repassionateabouthelpingcandidatesgrowtheircareerswhilesupportingourclientswithreliable,remote-readytalentthatmakesanimpactfromdayone. The IT & Systems Operations Analyst is a cross-functional role supporting both Technology Operations and Corporate IT functions. This position is responsible for maintaining the operational backbone of internal systems, including integrations, Saa S platforms, and employee access management. This is not a traditional help desk role. The analyst will work across multiple enterprise systems, supporting integrations, monitoring system performance, and ensuring security and operational efficiency. The role offers exposure to a wide range of technologies and close collaboration with engineering and IT leadership, providing strong opportunities for growth. Responsibilities Integration Monitoring & Issue Resolution Monitor integration platforms and resolve system errors across key workflows (e.g., e Commerce, 3 PL, vendor tools)Diagnose issues and elevate complex cases with documented root cause analysis Track and report on system performance metrics, including error rates and SLAs Integration Support & Maintenance Assist in building and testing system integrations (data mapping, configurations, connections)Perform routine maintenance tasks such as reprocessing failed jobs and updating credentials ERP & Systems Support Maintain system templates, reports, and saved searches Ensure data accuracy through regular system audits and cleanup Documentation & Reporting Create and maintain runbooks for troubleshooting common issues Document processes and maintain standard operating procedures (SOPs)Onboarding & Offboarding Provision and deprovision user accounts across internal systems Manage contractor access and ensure timely expiration of accounts Saa S Administration Maintain platform hygiene, including user access and permissions Conduct regular access reviews aligned with security best practices Track software usage and support license optimization IT Support Troubleshoot access issues, login problems, and system errors Manage and respond to support tickets within defined SLAs Security & Compliance Support security initiatives, including training compliance tracking Assist with device management and endpoint security (MDM tools)Maintain asset inventory and software renewal schedules Required1–3 years of experience in IT support, systems administration, or technology operations Experience with Google Workspace Admin and at least one Saa S platform (e.g., Slack, Shopify, or similar)Basic understanding of APIs, integrations, and data flows Experience with ticketing systems and working within SLAs Strong attention to detail and ability to follow documented processes Clear written communication skills Ability to work independently in a remote environment Preferred Exposure to ERP systems (e.g., Net Suite)Familiarity with integration platforms (i Paa S tools)Experience with MDM tools (e.g., Intune, Jamf)Knowledge of identity and access management (SSO/SAML)Basic scripting or automation experience Background in e Commerce, retail, or DTC environments Benefits Access to a$200 K+ perk marketplacewith discounts on 150+ global services. Option towithdraw up to 50% of approved earningsbefore payday.
