Job Description Your Remote Path to International Impact: Shape the Outsourcing Realm with Us! Join Emapta, a company recognized as one of the 'Best Places to Work for in Asia' by HR Asia.

Our culture of care and empathy, reflected in our 50/50 gender ratio, ensures you'll feel like part of the family from day one.

We're dedicated to nurturing talent and providing the tools for your success.

Be part of a squad of dream chasers and world changers, showcasing Filipino talent to the world.

With 18 strategically located offices and over 720 clients, you'll have the opportunity to make a positive impact daily, whether you prefer office-based or work-from-home options.

Join us for a 100% virtual recruitment process and let's make magic together! Job Description As a Knowledge Management Specialist , you'll play a pivotal role in creating, managing, and sharing organizational knowledge, ensuring that vital information is captured, reused, and optimized across operational and business processes.

This is your chance to elevate your career while driving impactful change and contributing to the success of a leading global organization.

Outsource Your Potential: A Global Career Awaits Employment Type: Full-time  Schedule: Semi-Flexible Shift Work Arrangement: Hybrid, Makati Tasking with Excellence: Your Outsourcing Impact Knowledge Management: Build, manage, and direct the Knowledge Management Framework and team members.

Create, capture, organize, and assess knowledge assets for both organizational support and end-user purposes.

Coordinate with cross-functional teams to align the Knowledge Management (KM) strategy with broader organizational learning strategies.

Develop a robust roadmap strategy for implementing knowledge management, leveraging industry best practices, tools, and process advancements.

Promote the use of knowledge management tools and processes to facilitate knowledge sharing.

Foster a culture of knowledge sharing within site operations and advocate for KM initiatives.

Support the development and implementation of training on KM processes and tools.

Conduct quality reviews of Knowledge Information Documents (KID) and Work Content Documents (WCD) for newly onboarded clients.

Reporting: Create and review KPIs for the adoption and usage of KM content, summarizing benefits, outcomes, and improvement opportunities for the organization.

Develop and present detailed reports on service quality and performance metrics.

Continuous Improvement: Lead and manage CIP (Continuous Improvement Program) and SIP (Service Improvement Plan) initiatives focused on enhancing service quality.

Regularly review and update content, removing outdated information to maintain a clean knowledge base.

Validate the reliability of information through fact-checking and eliminate inaccuracies, implementing processes to prevent the spread of misinformation.

Evaluate, revise, and continuously improve the KM Framework workflow and procedures as the organization scales.

Identify key challenges and roadblocks to KM cultural change, and develop effective programs to drive adoption and improve KM value.

Incorporate relevant industry insights into the KM Framework.

Perform an annual review of published knowledge articles, including updating and retiring them as necessary.

Requirements Skills in Demand: Your Ticket to Global Success Prior experience as a Knowledge Base Manager or Knowledge Manager (preferred).

Experience with knowledge bases and online platforms for organizing information.

Excellent project management and communication skills.

Ability to create, edit, and update training materials and resources.

Experience conducting training sessions.

Strong technical report-writing ability.

Creative thinking.

Strong organizational skills.

Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.

Advanced certifications in relevant IT disciplines are advantageous.

Benefits Outsource the Perks: Global Rewards, Local Comforts HMO coverage upon regularization Competitive Package Hybrid work arrangement Semi-flexible shift Prime office locations (Makati) Unlimited opportunities for employee referral incentives across the organization Standard government and Emapta benefits Total of 20 annual leaves to be used at your discretion Fun engagement activities for employees Mentorship and exposure to global leaders and teams Upskilling through Emapta Academy Career growth opportunities Diverse and supportive work environment Why We Stand Out Among the Rest!: Join Emapta, a company recognized as one of the 'Best Places to Work for in Asia' by HR Asia and 'The Philippines’ Best Employers for 2023.' Our culture of care and empathy, reflected in our 50/50 gender ratio, ensures you'll feel like part of the family from day one.

We're dedicated to nurturing talent and providing the tools for your success.

Be part of a squad of dream chasers and world changers, showcasing Filipino talent to the world.

With 18 strategically located offices and over 720 clients, you'll have the opportunity to make a positive impact daily, whether you prefer office-based or work-from-home options.

Join us for a 100% virtual recruitment process and let's make magic together! “Working in Emapta not only provides you the certainty of working with a well-established organisation which nurtures the careers of almost 7,400+ team members – it also places you in direct relationships with some of the world’s leading and most innovative companies.” Tim Vorbach, CEO #Emapta Experience Requirements Skills in Demand: Your Ticket to Global Success Prior experience as a Knowledge Base Manager or Knowledge Manager (preferred).

Knowledgeable in ITSM and ITIL.

Experience with knowledge bases and online platforms for organizing information.

Excellent project management and communication skills.

Ability to create, edit, and update training materials and resources.

Experience conducting training sessions.

Strong technical report-writing ability.

Creative thinking.

Strong organizational skills.

Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.

Advanced certifications in relevant IT disciplines are advantageous.