Customer Service Representative - Start Asap, Pasig

Last update 2024-02-20
Expires 2024-03-20
ID #2015635215
Customer Service Representative - Start Asap, Pasig
Philippines, Metro Manila, Pasig,
Modified February 2, 2024


Snapshot of the role: The customer service representative is responsible to answer a high volume of inbound customer service calls related to many different request/needs, including work order creation, contract/coverage questions, billing inquiries, OSA, and status updated on service requests, Core Responsibilities: Show up for assigned shifts and follow scheduled lunches and breaks Care for customers in accordance with Clear Source standards of quality: Accuracy – always give only correct information and follow established processes Connection – emotionally connect the customer with our client’s brand (this includes empathizing, listening attentively, and providing necessary assurance or resolution to appease the member or provider Ease – focus on one-contact resolution while minimizing the customer’s time and effort to resolve the issue Handling inbound and outbound calls to respond and resolve customer service issues.

Acting as the customer advocate for all customer service issues.

Using the computerized system for tracking information gathering, or troubleshooting.

Ensuring that customers receive the best service possible, by processing service calls, preparing general correspondence, and coordinating with other functions as required.

Utilize problem-solving skills to respond to and resolve routine customer service issues via inbound and outbound telephone calls, written correspondence and/ or electronic communication according to all company policies, standard operating procedures, and contract coverage.

Provide coverage policies of the homeowners Identifying and executing the correct method as to how claims being processed based on the standard operating procedures whether if it’s a ticket or a referral.

Provide excellent customer service and change the customers perception of Landmark /Oneguard.

Achieve the target goal of 95% when it comes to Quality score.

Provide exceptional customer service and achieve the target goal for CSAT and Clarity which is 4.8%.

Attendance goal per month is 3% below.

Requirements At least College level is encouraged to apply 1 year customer experience in BPO Voice - Customer Service experience required Above average when it comes to English communication skills Must be good when communicating through email.

Expert in multitasking & Must be good in handling escalation calls Benefits Competitive salary Medical and Dental Insurance (With free dependents) Group life insurance Paid time off (PTO) such as sick days and vacation days 13th Month Pay Outstanding career growth Leadership opportunities Passionate, energetic & innovative work culture Friendly team driven environment Skills and experience developmen

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Customer service representative - start asap

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