Online Fulfillment Executive, Makati

Last update 2024-02-20
Expires 2024-03-20
ID #1796886761
Online Fulfillment Executive, Makati
Philippines, Metro Manila, Makati,
Modified August 16, 2023


Online Fulfillment Executive RESPONSIBILITIES: I. Overall Process & 3PL management · Be the single point of contact representing SC with business commercial, online & 3 rd Party teams · Own the end to end online plan for all channels, including inventory, fulfilment, last mile & customer service. · Monitor & assess 3PLs’ performance monthly & highlight any concern areas for 3PL development. · Lead and manage to successfully deliver online improvement projects by forming and leading multi-functional project team resources (internals and externals) to deliver project objectives II. Demand Planning · Work with DPIM and online leads to convert the business plan into a demand plan. · Work with DPIM teams to ensure the DP is converted into order timely. · Work with APAC hub to ensure the timely supply & track any shipment delays. III. Inventory & Fulfilment Planning · Work with 3PL to ensure that they have full visibility to inventory movement as per agreed SLAs · Work with 3PL to ensure inventory sanctity via cycle counts & monthly counts · Work with 3PL to ensure excess/near expiry inventory is moved out as per SOP · Work with 3PL to provide annual order volume forecast & revise it monthly as per the business updates · Work with 3PL to plan fulfilment operation within the agreed SLA IV. HTSM (Key events) Planning · Fully involve in brand event preparation. Ready provide SC input to help improve the overall order fulfillment efficiency · Work with 3PL and align on event execution plan, order transmission protocol and contingency, etc · Monitor event execution progress and KPI, step in and provide valuable input when it’s needed. V. Customer Service · Lead for 3PP & coordinate with customer service for and manage operational support for online and customer service activities to achieve online KPI and service level · Work with customer service teams to track post purchase consumer experience · Track customer complaints & discuss & align with 3PL on ways to improve experience Qualifications Bachelor’s Degree of any 4-year business course preferably in Engineering, Supply Chain or Statistics At least 5 years of experience in supply chain, from which 1-3 yrs managing online channels Strong knowledge of online logistics, demand and supply planning processes Strong numerical and analytical skills and advance knowledge on BI tools & any ERP. Strong knowledge on managing/working with 3 rd party logistics providers and last mile partners. Job: Distribution/ Warehouse/ Logistics - Supply Chain Primary Location: Asia Pacific-PH- Job Type: Standard Schedule: Full-time Shift: 1st (Day) Shift Job Number: 2311567

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Online fulfillment executive

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