The RolePerformance Objectives:Client Focus: Oversee day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics. Ensure ServiceCentral resolutions based on assigned access and other HR systems-related support Lead and/or participate in ad hoc projects Teamwork: Oversee adherence to defined processes in GHRS Lead process efficiency, monitoring of workload and the implementation of the improvement projects Identify the potential for better team efficiencies and agree with the leader on their implementation Integrity: Fully responsible for keeping employee data accuracy and privacy Respect: Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas. Enrich the processes and the value-added services for the internal customer Excellence: Develop and implement HR strategies and initiatives aligned with the overall business strategy Key Performance and Success Indicators Performance Result based improvement and management Leadership and people management Knowledge management and learning Teamwork