ESSENTIAL FUNCTIONS * Plans, organizes, directs, and controls operations * Analyzes workflow and assignments to ensure operations run efficiently * Provides direction to staff members in resolving problems which arise with internal or external customers * Meets with customers to determine needs, solicit feedback on service levels and implement solutions to address issues * Adapts departmental plans and priorities to address resource and operational challenges REQUIRED EDUCATION AND EXPERIENCE Bachelor's Degree 6+ years of work experience COMPETENCIESAnalytical problem solving Ability to follow directions Process Design Excellent oral and written communications skills Stakeholder Management Project Status Reporting People Management Matching projects to Company priorities