Scope of Work: Answer phones, chats, and emails promptly and professionally.

Schedule the Process outbound and receive inbound calls from customers confirming appointments.

Process outbound and receive inbound calls from field technicians to update work order status.

Modify work orders to reflect order line-item changes or deletions.

Cancel, Reschedule, or place work orders on hold.

Notate customer’s account.

Make sure field technicians are following procedures correctly and document issues for escalation.

Requirements Minimum Qualifications Must be at least 2 years in College.

Must have at least 1 year of BPO experience in a field service/dispatch or customer service account.

Must have good communication skills.

Willing to work on shifting schedule and on-site.

Location: Cebu and Gensan