Job Description Acting as customers’, service providers’ and third-party providers’ primary point of contact through phone, email, or live chat interactions Ensuring customer requests are handled in an accurate and timely manner Utilize various client-based tools and applications for customer management and servicing.

Provide cutting-edge service in a friendly, confident and knowledgeable manner towards customers, clients and teammates.

Recognize customers’ needs and present solutions for their products and services Receive customer inquiries (telephone calls and e-transactions) on various issues, including orders, payments, and cash applications.

Issue call tags (merchandise returns), credits, and trace customer order shipments.

Responsible for maintaining confidential and highly sensitive information.

Apply customer credit card and electronic payments.

Issue refund checks to customers.

Interact with Sales and Distribution Center teams regarding products and customer inquiries.

Contact manufacturers for warranty and product information.

Process order cancellations and backorder cancellations.

Participate in special projects and perform other duties as needed.

Requirements At least 6 months' BPO experience is preferable.

At least College Level Excellent English writing and communication skills Working knowledge on computers Familiar with Microsoft Office applications (Word, Excel, Powerpoint, etc.)Good customer service, multi-tasking and problem-solving skills Good attention to detail Good analytical and problem-solving skills Ability to work with less supervision.

Ability to work in a team environment Willing to work in shifting schedules Willing to render overtime if needed.

Willing to work or relocate Davao City.