Customer Service Representative - Mandaluyong, Mandaluyong

Last update 2023-12-01
Expires 2024-01-01
ID #1916626807
Customer Service Representative - Mandaluyong, Mandaluyong
Philippines, Metro Manila, Mandaluyong,
Modified November 8, 2023


TASQ Staffing Solutions is in need of call center agents for its Shaw Boulevard site. What follows after submitting your application is an over-the-phone interview within 24-48 business hours. QUALIFICATIONS: *6mos BPO experience Telco Upselling is a plus *At least HS Graduate *Must be amenable to work in Ortigas or Shaw *Must be flexible to work in shifting schedules, weekends, and holidays *2 consecutive days off *Must have good tenure/ commitment *Must be willing to work onsite Compensation: Salary offer will be made by the client + 2,000 NTA Upon regularization HMO + 2 dependents Day 1 Responsibilities: *Answer incoming customer calls promptly and professionally, addressing their inquiries, concerns, and requests. *Provide accurate and relevant information to customers, ensuring high-quality service and customer satisfaction. *Handle customer complaints or issues with empathy and patience, striving to resolve them effectively. *Utilize company systems and databases to document and update customer interactions and details. *Follow company guidelines and protocols for call handling, ensuring adherence to established procedures. *Upsell and cross-sell products or services to customers, as appropriate. *Identify and escalate complex or unresolved issues to the appropriate department or supervisor. *Meet or exceed individual and team performance targets, including call quality, customer satisfaction, and sales quotas. *Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers. *Participate in ongoing training sessions and coaching to enhance skills and performance.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Customer service representative - mandaluyong

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