BENEFITS : HMO with free dependents Night Shift differential Sick Leave (Convertible to cash) Vacation Leave (Convertible to cash) Retirement Plan Life Insurance Company Stocks Annual Merit Increase Based on Performance Internet and Meal Allowance Employee Assistance Program for mental and social well-being Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th-month pay) (Solo parent leave, Special leave for women) JOB DETAILS : Company Profile: This company is one of the best cloud contact centre software. They are providing cloud-based call centre software to their customers for sales, marketing, and support.Position: Spanish Technical Support Account ManagerIndustry: IT/BPO CompanyLocation: Mandaluyong CitySalary: NegotiableSchedule: Night Shift Schedule (US Time Zone)Work Set-up: Hybrid Set-up Requirements: Filipino fluent in Spanish and English Open for native Spanish speakers with permanent residency in the Philippines Bachelor’s degree of IT, Computer Engineering, or any related courses At least 3-5 years of related experience in a consulting or project management role With experience in Technical Support or Customer Support Technical knowledge of networking theories and protocols such as TCP/IP, SIP, FTP/SFTP, OSI Model is a plus Responsibilities: Provide excellent account management, project management, and technical consulting to the clients. Directly support and troubleshoot technical issues as needed. Manage service interruptions that could impact client’s business operations Responsible for designing and implementing improved processes or operational policies. Regularly analyse and review logs to determine if problems are imminent and develop solutions before they occur Keeping track of the customer queries and resolving the issues as early as possible. Recruitment Process: Resume Screening Initial Screening with HR Technical Interview Technical Exam Hiring Manager Interview Final Interview Job Offer