BENEFITS : 13th-month pay
SSS
Philhealth
Pag-Ibig
Vacation leave
Sick leave
HMO
Other allowance JOB DETAILS : COMPANY PROFILE: This company is a business process outsourcing service provider, that deploys call and data entry centers to boost clients' operation efficiency.

Position: Mandarin Team Leader
Location: Ortigas, Pasig City
Industry: BPO Company
Salary: Php 90,000
Schedule: Shifting Schedule with 2 days off
Worked Set up: Hybrid Setup (2 days RTO, 3 days WFH, or vice versa)

Responsibilities:
Operations liability: business process designing, daily/weekly/monthly reporting, quality control, complaint handling, problem finding, analysis and improvement, and resolution.
Cultivation and management: Handle Project Orientation, initial training, follow-up training, daily catch-up and advice, and daily feedback for updated information.
Cost Control: Create monthly shifts, and optimize the best layout to achieve KPI and Profit targets.
Client communication: Create credibility with the client, and manage escalation and reporting.
Team development: Able to provide immediate feedback to the team, able to develop talents
KPI Management: Able to make sure the team is meeting all the KPIs
Report Analysis: Able to generate reports and provide analysis on the reports.
Follow and implement all Information Security policies and related documents

REQUIREMENTS:
Proficient in speaking, reading, and writing the Mandarin Language.
Bachelor’s degree in any degree and Open to undergraduates
With BPO and Supervisory/ Team lead or Management background
Knowledge in handling the team.
Below 45 years old
Open for shifting schedule

RECRUITMENT PROCESS:
Paper Screening
Initial Interview (Skype Interview)
Assistant Center Manager Interview (Skype Interview)
Client Interview (Skype Interview)
Job Offer