Service Delivery Ops Associate Manager (insurance), Muntinlupa City

Philippines, Metro Manila, Muntinlupa City
Last update 2024-02-20
Expires 2024-03-20
ID #1804536990
Service Delivery Ops Associate Manager (insurance), Muntinlupa City
Philippines, Metro Manila, Muntinlupa City,
Modified August 19, 2023


Job Description:Meets required performance standards including but not limited to managing Service Level, Productivity, Efficiency, Quality, etc.Works closely with the Contact Center Lead, Global Process Owner, and Senior Leadership to determine program goals and initiatives.Seeks opportunities to increase customer satisfaction and deepen client relationships.Takes ownership in resolving and managing end-customer issues and escalations.Manages staff assignment based on business needs and unit capacity. This may include process migrations, hiring, infrastructure and Technology implementation.Builds capacity through resource planning, cross training and managing operation within approved budget. Leads, directs, evaluates, and develops internal resources to take key positions as Supervisors/Team Leaders through assisting in the execution of Career Development Plans.Conceptualizes and implements internal rewards and recognition employee programs within the unit for retention and growth.Communicates internal updates and builds synergies across different teams towards attaining a common objective.Assists and provides guidance in hiring and screening of candidates.Ensures readiness of Business Continuity Plan and leads implementation, if necessary. Manages compliance to company policies and effects disciplinary measures on violations. Your total rewards Accenture Flex offers a Total Rewards package which includes compensation recognizing individual contributions and a range of benefits so you can build a coverage package based on your personal needs. Base pay We offer a competitive base pay based on your role, career level and skills. Medical coverage and spending accounts Employees have a choice of plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs. Use pretax dollars to pay for eligible health care and dependent day care expenses. Dental and vision coverage Employees can choose a traditional dental plan or a dental maintenance organization plan. A vision care plan is offered which covers an annual routine eye exam as well as frames, lenses, or contacts. Life Insurance & Long-Term Disability Accenture Flex provides you with a basic level of life, AD&D and disability insurance, and you have the option of purchasing additional coverage. Paid Time Off (PTO) PTO encompasses traditional vacation time along with paid personal time off and sick leave, providing flexibility for how, when and for what purpose time off is taken. 401(k) Savings plan Employees are immediately eligible to contribute to a standard 401(k), a Roth, or an after-tax account through convenient payroll deductions and are always vested in their own employee contributions.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Service delivery ops associate manager (insurance)

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