Product Specialist Job Description Job Title: Product Specialist Work Schedule: Morning/ Mid/Night Shift/Shifting Schedule Qualifications: Ability to commit to 32-40 hours a week. A collaborative mindset A strong internet connection to ensure availability Eagerness to learn and stay up to date with technology Ability to work during high traffic times - weekdays. We'll consider candidates with all schedules. Great work ethic and efficiency -- working fast without sacrificing quality. Excellent writing skills is a must (English). Experience with Convertkit, similar platforms or supporting a SaaS product is a plus. Product support experience (HTML, Wordpress, CSS) is a plus Ability to communicate in a friendly and clear way via email and chat. We like real people, not robots! As you can see in our T1 role what is more important is their ability to communicate in a friendly way and help find the answer for the customer. If they are great in dealing with customers, we can teach them the rest. Duties and Responsibilities: Handling at least minimum 50 cases per day via email or Live Chat. Teaching customers how to use the ConvertKit platform. Communicating with the team via Slack and occasional Zoom video meetings. Attending weekly or monthly team meetings. Working remotely from anywhere in the world! Collaborate with Customer Success, Engineering, Marketing and Product teams.