Job Description Job Summary: We are looking for a Customer Service Representative to provide outstanding service to clients and customers in a professional and efficient manner.

The ideal candidate should have excellent communication skills, a customer centric mindset, and a passion for resolving customer concerns.

Experience in the health and beauty industry is an advantage.

Our client is a leading digital, retail and distribution business in the premium hair and beauty market in Australia.

The exclusive distributor of Oribe, R+Co, R+Co Bleu, R+Color, Maria Nila, Iles Formula, Sachajuan, Hot Tools and IGK, stocked in 1,000+ professional salons and in 50+ retail outlets and online stores across Australia.

They celebrate the beauty of nuance and individuality.

A dynamic and fun-loving team, that value boldness, curiosity, humanness and transparency.

Entering and processing orders.

Assisting customers with enquiries and issues for both B2 B and B2 C.

Organise and book couriers.

Monitor tracking and shipping updates for smooth and seamless delivery.

Knowledge of the client portfolio.

Collaborate with the Warehouse, Sales, Retail, Supply, Accounts and Marketing teams to ensure processes run smoothly.

Actively participate in meetings, sharing ideas or presenting information that will contribute to the overall development of the team.

Support and follow client’s policies and procedures.

Attend all company provided meetings and training sessions.

Requirements Requirements/ Skills Needed: Demonstrated experience in Customer Service Passion for the Hair and Beauty industry Effective written and verbal communication skills Adaptable in a fast-paced environment Excellent interpersonal skills Strong organisational acumen Self-motivated and proactive, with the ability to work independently and as a team Works well when managing multiple priorities Proficiency in Microsoft 365, Netsuite  and Apple Mac highly desirable Additional Job Details: Set-up and Location: Onsite/Hybrid (Ortigas, Alabang, Pampanga, Cebu) Work Schedule: 9:00 AM-6:00 PM (AU Time)| 6:00 AM-3:00 PM (PH Time) Employment Type: Full-time All interviews and other hiring requirements are done virtually or through video calls or emails.

Join Us and Enjoy! HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents) Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary) Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more! Why Join Staff Domain? At Staff Domain, we are not just another staffing company—we are rapidly growing and transforming the way businesses leverage global talent.

We offer a vibrant and collaborative work culture that thrives on innovation, excellence, and continuous learning.

With offices in the Philippines, South Africa, India, and beyond, we are a truly global company that embraces diversity and encourages the sharing of ideas.

We take pride in our dynamic and supportive work environment, where you’ll have access to cutting-edge technology and tools to help you excel in your role.

As a member of our team, you’ll be part of a high growth organization that invests in its people and offers exceptional opportunities for career advancement.

Staff Domain is the perfect place for driven, ambitious individuals who are eager to make an impact in a rapidly expanding industry.

Join us as we shape the future of global staffing solutions! Requirements Proven work experience in a similar customer service/support role.

Technical experience in supporting software is an advantage.

Effective communication skills.

Good troubleshooting and multi-tasking skills.

Attention to detail and adherence to response times Reliable and punctual Desirable skills and qualifications: IT certification, degree or diploma is desirable but not essential Basic knowledge of HTML/CSS/JS would be an advantage but not essential Additional Job Details: Set-up and Location: Office-based (Ortigas, Pasig City) Work Schedule: 9:00 AM-6:00 PM (AEST) | 7:00 AM-4:00 PM (PH Time) Employment Type: Full-time All interviews and other hiring requirements are done virtually or through video calls or emails.