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Mandarin Team Leader (hybrid Setup), Pasig

Last update 2024-05-26
Expires 2024-06-26
ID #1785384602
Free
Mandarin Team Leader (hybrid Setup), Pasig
Philippines, Metro Manila, Pasig,
Modified August 10, 2023

Description

BENEFITS : 13th-month paySSSPhilhealthPag-IbigVacation leaveSick leaveHMOOther allowance JOB DETAILS : COMPANY PROFILE: This company is a business process outsourcing service provider, that deploys call and data entry centers to boost clients' operation efficiency. Position: Mandarin Team LeaderLocation: Ortigas, Pasig CityIndustry: BPO CompanySalary: Php 90,000Schedule: Shifting Schedule with 2 days offWorked Set up: Hybrid Setup (2 days RTO, 3 days WFH, or vice versa) Responsibilities:Operations liability: business process designing, daily/weekly/monthly reporting, quality control, complaint handling, problem finding, analysis and improvement, and resolution.Cultivation and management: Handle Project Orientation, initial training, follow-up training, daily catch-up and advice, and daily feedback for updated information.Cost Control: Create monthly shifts, and optimize the best layout to achieve KPI and Profit targets.Client communication: Create credibility with the client, and manage escalation and reporting.Team development: Able to provide immediate feedback to the team, able to develop talentsKPI Management: Able to make sure the team is meeting all the KPIsReport Analysis: Able to generate reports and provide analysis on the reports.Follow and implement all Information Security policies and related documents REQUIREMENTS:Proficient in speaking, reading, and writing the Mandarin Language.Bachelor’s degree in any degree and Open to undergraduatesWith BPO and Supervisory/ Team lead or Management backgroundKnowledge in handling the team.Below 45 years oldOpen for shifting schedule RECRUITMENT PROCESS:Paper ScreeningInitial Interview (Skype Interview)Assistant Center Manager Interview (Skype Interview)Client Interview (Skype Interview)Job Offer

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Mandarin team leader (hybrid setup)

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