BENEFITS : 13th-month pay SSSPhilhealth Pag-Ibig Vacation leave Sick leave HMOOther allowance JOB DETAILS : COMPANY PROFILE: This company is a business process outsourcing service provider, that deploys call and data entry centers to boost clients' operation efficiency.

Position: Mandarin Team Leader Location: Ortigas, Pasig City Industry: BPO Company Salary: Php 90,000 Schedule: Shifting Schedule with 2 days off Worked Set up: Hybrid Setup (2 days RTO, 3 days WFH, or vice versa) Responsibilities: Operations liability: business process designing, daily/weekly/monthly reporting, quality control, complaint handling, problem finding, analysis and improvement, and resolution.

Cultivation and management: Handle Project Orientation, initial training, follow-up training, daily catch-up and advice, and daily feedback for updated information.

Cost Control: Create monthly shifts, and optimize the best layout to achieve KPI and Profit targets.

Client communication: Create credibility with the client, and manage escalation and reporting.

Team development: Able to provide immediate feedback to the team, able to develop talents KPI Management: Able to make sure the team is meeting all the KPIs Report Analysis: Able to generate reports and provide analysis on the reports.

Follow and implement all Information Security policies and related documents REQUIREMENTS: Proficient in speaking, reading, and writing the Mandarin Language.

Bachelor’s degree in any degree and Open to undergraduates With BPO and Supervisory/ Team lead or Management background Knowledge in handling the team.

Below 45 years old Open for shifting schedule RECRUITMENT PROCESS: Paper Screening Initial Interview (Skype Interview)Assistant Center Manager Interview (Skype Interview)Client Interview (Skype Interview)Job Offer