Founded in 2014, Mérieux University is the Group's university. A privileged space for innovation and collaboration, marked by the Institute's humanist and entrepreneurial culture, the University designs and conducts global training programs with high added value for all the Group's entities and customers. It also offers individual and group coaching. As an educational reference, Mérieux University strives to understand the changes in the businesses and environment of the Group's companies, to anticipate the associated skills and to support the development of employees, both in terms of technical and behavioral aspects. We are a team of 24 people based in France or in the United State (North Carolina), passionate and committed, with professional teaching skills and expertise in complementary areas of business. We are committed to creating an optimal work environment that fosters teamwork, emphasizes training and offers international career development opportunities. The headquarter of Mérieux University is located to the west of Lyon (France) in “le Domaine de Montcelard”, and 4 Regional Hubs are dedicated to our international sessions (China, USA, Shanghai, France). Summary: The ideal candidate will be responsible for the technical and scientific support to bio Mérieux internal and external customers. He/she will ensure effective utilization of bio Mérieux solutions (Immunology, Microbiology and Molecular) in clinical laboratories and healthcare institutions. Responsibilities: Provide technical training and support on bio Mérieux solutions (Immunology, Microbiology and Molecular)Answer internal & external customer inquiries and concerns Timely and efficient coordination of instrument installations and evaluations Provide consistent follow up to ensure customer satisfaction and meet KPIs Work closely with Sales and Marketing teams to strengthen customer relationship and develop/retain business\Maintain and update knowledge base to meet customer and company requirements Perform troubleshooting and investigation of level 1 technical complaints Ensure timely and accurate recording of all customer inquiries, troubleshooting/investigation, service activities and installed base updates in CRMSupport communication of product and system updates to customers Ensure implementation of field actions (corrective and preventive actions) in respective territory Provide recommendations regarding system utilization in order to optimize the workflow, address three dimensions: technical, quality and productivity Promote bio Mérieux solutions through product demonstration, evaluations and onsite visits Enable bio Mérieux customer in fully utilizing the technical potential of the solutions (interpretation of results, specimen management, workflow optimization, best practice sharing and local User Group Meetings)Requirements: Bachelor or Master degree in Medical Technology, Microbioloy, Molecular Biology or equivalent At least 5 years’ experience in clinical laboratory preferably in Microbiology and/or Molecular Biology sections Knowledge of bio Mérieux reagents, instruments and customers, and good knowledge of the scientific/medical environment of the products is highly advantageous Knowledge of competitors and their products Flexible, adaptable and keen to learn Strong analytical and problem solving skills Effective communication – able to teach/ present to scientific community Good time management, results oriented and customer focused Willing to travel 70% locally
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