JOB SUMMARY

The Operation's Supervisor directly reports to the Operations Manager of the day-to-day. Operations of the assigned
Car park’s functions and duties. The Operations Supervisor carries out responsibilities in all of the following functional areas.
- Operational Functions
- Sales and Marketing Support Functions
- Business Development Support Functions
- Managing Report Functions
- Customer Service Management
- Staff Management
- Process Improvement/Policy Development
- Auditing Procedure on Cash Handling, Parking access, Revenue Control Systems & Regulatory Compliance
SPECIFICATIONS OF RESPONSIBILITIES
OPERATIONAL FUNCTIONS

- Manage and lead all car park employees under assigned carpark
- Ensure employee's compliance and adherence of all company policies and procedures.
- Review and revise policies if needed and seek management approval
- Conduct site visit regularly and accomplish checklist. (4-5 carpark site per week)
- Prepare monthly report analysis & recommendations for site visited.
- Secure operational support during working hours, holidays and weekends.
- Maintain open communication to all employees handled, close collaboration with the departments & partner
clients with direct concern with operations
- Operate car parks profitability by maximizing sales & minimizing cost
- Comply with internal sales cost & profitability targets
- Address conflicts & issues then develop initiatives to improve processes & performance result
SALES AND MARKETING SUPPORT FUNCTIONS
Responsible in managing carpark sales and revenue performance
- Identify strategies that will boost sales.
- Tie up with Marketing in identifying and implementing promotional activities
- Monitor activities, pricing strategies that increases yield & revenues
- Monitor sales performance: Growth and Trend (incline and decline)
- Identify factors that affects the performance & create counter actions immediately
- Ensure achievement of Sales (Daily & Monthly) Target set by the management.
- Strictly monitor financial/cash transaction compliance of all site employees.
- Monitor Sales update and Sales Report and ensure daily deposit of all cash collection
- Identify loss incurring sites. Counter act & turn-around it into income-generating site w/in the month.

BUSINESS DEVELOPMENT SUPPORT FUNCTIONS
- Assist and analyze new business development while maintaining existing marketing tools.
- Contributing to the development of strategic plans & preparations of tender documentation and other
other proposals for the future expansions of car parking operations.
- Implement the projection from Business Development and if targets are not met suggest for possible
adjustments and solutions to be able to hit the target.

MANAGEMENT REPORTS FUNCTIONS

- Maintain an updated list of Monthly Parkers
- Maintain an updated list of all car parks per OS with updated status
- Prepare reliable, concrete and complete report then submit on a timely basis.
- Weekly comparison of Sales Report (every Monday)/Daily Sales Report
- Monthly and Yearly Comparison (1st week of the Month)
- Card Inventory (Daily)
- Parking Maintenance Report (weekly)/Cash Handling & Regulatory Compliance
- Status Report of all parking sites and Audit Report
- KRA of Lead Cashier, Parking Cashier, Lead Valet, Valed Driver & House Keeping
- Monthly Management Report (every 7th of the Month)
- Cost Saving Activities
- Revenue Generating Activities
- Audit Control/Compliance
- Prepare Variance reports (forecast vs actual per site- first 6 mos to 1 yr)
- Staffing Issues & Resolutions
- Detail Checking of sites reports (HAS, HAR & Deposit Slips)
- Report on Completion of Sales documentation
- Report on timelines of sales deposit (HAS/HAR and attachment)
- Yield Management Report & Implementation Status Report
- Common Problems and Preventive Solutions
CUSTOMER SERVICE FUNCTIONS

- Build and maintain good rapport to lessors, parkers and potential clients.
- Manage all customer service, inquiries, complaints & incident reports and claims in an efficient and timely
manner.
- Monitor employee’s compliance with standard customer service and handling.



STAFF MANAGEMENT FUNCTIONS

- Demonstrate leadership and set directions with clear goals and expectations at each
site by developing and/or revising local operating procedures & monitor performance
thru hard reports from subordinates to be signed by him
- Promote harmonious working relationship within the organization and participating in
the team briefing process, promoting stability & staff morale.
- Plan, implement & monitor staff development
- Regular Performance Coaching and Work Mentoring
- Performance Feedbacking and Appraisal
- Regular implementation of Rewards and Recognition
- Validate new hire training exposure & recommend for deployement
- Check and maintain standard grooming and self- presenation of site employees
- Ensure complete manpower and staff productivity of all car park sites.
- Supervise & evaluate staffs including recruitment, performance mngt & issues resolutions.
- Meet & attend monthly operations meeting of your respective carparks to know the needs
of the employees
- Refer to HR for Training and Development for upskilling/reskilling or to qualify for higher
position thru promotion.

OTHERS FUNCTIONS

- Prepare and recommends quarterly plans for cost reduction initiatives in the car parks
- Contributing to the preparations of annual budgets of respective car parking operations.
- Maintain standard compliance of carpark presentation and design. Coordinate closely to
Facilities and Design for any repair and constructions needed.
- Coordinate with various departments for all the needs of the carpark sites.
(Supplies, Assistance & Reports)
- Other task that maybe assigned from time to time

COMPETENCIES AND SKILLS FOR THE ROLE
SKILLS

- Advance in MS Word, Excel, Power Point and Outlook
- Well developed in written, verbal and interpersonal communication skills
- Strong in presentation skills
- Active Learning- Understanding the implicationns of new information for both current and future problem
solving and decision-making skills
- Social perceptiveness- Being aware of the others reactions and understanding why they reacts as they do.
- Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of
- Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions,
conclusions or approaches to problems
- Decision Making - Identify conclusion or solution for the betterment of both parties.
- Provide effective leadership and people management and development
- Ability to persuade, negotiate and resolve conflict.

REQUIREMENTS

- Must keep
- confidentiality
- Team-player
- Trustworthy and Honest
- Integrity
- Attention to detail
- Orientation towards quality

QUALIFICATION

- Bachelor’s Degree holder preferably Business Studies/Administration/Management or
any business-related courses
- With atleast 3-5 years extensive retail industry experience is required in this position
- Preferably Supervisor/5 yrs and up experienced employee