Key Responsibilities: Scheduling & Coordination: Manage and organize cleaning schedules, ensuring all shifts are staffed and coordinated effectively.

Customer Interaction: Handle customer bookings, confirmations, and inquiries in a timely and professional manner.

Sales & Lead Generation: Provide quotes for new cleaning jobs, identify sales opportunities, and generate new leads to expand the business.

Customer Care: Deliver exceptional customer service and resolve customer concerns promptly.

Reporting & Analysis: Ensure accuracy in invoicing and payments.

Team Support: Ensure schedules are sent out by 12pm AEDT every Saturday and assist in payroll processing, including paying cleaners and verifying invoices.

Collaborative Support: Work closely with the Field Manager to assist with daily operational tasks as needed.

Requirements Key Attributes: Multitasking & Problem-Solving: Ability to handle multiple tasks simultaneously while resolving issues efficiently.

Self-Motivated & Proactive: Take initiative, think critically, and act quickly to address challenges.

Team Player & Independent Worker: Work effectively both within a team and autonomously, demonstrating flexibility and reliability.

Attention to Detail: Strong focus on accuracy and follow-through, particularly in scheduling, invoicing, and financial reporting.

Excellent Communication: Outstanding verbal and written communication skills with a customer-focused, positive approach.

Caring & Responsive: Show a genuine, helpful attitude when addressing customer and team member needs.

Required Experience: Proven experience in organizational management or operational coordination.

Strong background in scheduling and calendar management.

Familiarity with CRM software like Hub Spot (willingness to learn if not already experienced).

Proficient in Microsoft Office Suite (Excel, Word, Outlook).

Nice To Have: Scheduling Management Customer Service Sales and Data entry Additional Job Details: Set-up and Location: Hybrid (Ortigas, Alabang, Pampanga, Cebu) Work Schedule: 9:00 AM to 6:00 PM (AEDT) | 6:00 AM to 3:00 PM (PH Time) Employment Type: Full-time All interviews and other hiring requirements are done virtually or through video calls or emails.