Background: 
       At People Partners, we’re growing our leadership team by adding a critical role to support our Service Delivery, IT, and Projects teams: our new Operations Manager. This Position Description could be describing YOU—if you’re ready to lead from the front, streamline operations, and support our team in delivering exceptional results across People Partners. 

       The Operations Manager is the engine that ensures our Service Delivery, IT, and Projects teams function efficiently, effectively, and in alignment with our company’s goals.  Reporting directly to the Integrator (COO), this role ensures that day-to-day operations are seamless, scalable, and focused on continuous improvement. The Operations Manager also serves as the direct report for our Business Insights Specialist, fostering data-driven decision-making and ensuring that analytics support strategy. This role is pivotal in supporting our commitments to excellence in Service Delivery, process innovation, compliance, and security. 

  Job Description:

• Oversee and lead the Service Delivery, IT, and Projects teams, providing strategic direction and hands-on support. 
  
• Serve as the direct report for the Business Insights Specialist, ensuring data and analytics inform operational and strategic decision-making. 
  
• Drive Process Improvement initiatives, identifying inefficiencies and implementing streamlined solutions. 
  
• Manage compliance with ISO standards, ensuring certification requirements are met and maintained. 
  
• Oversee and enhance Teramind implementation to ensure optimal usage for monitoring and improving productivity. 
  
• Lead Project Management initiatives, ensuring projects are delivered on time, within scope, and within budget. 
  
• Coordinate Research & Development (R& D) efforts to explore new technologies, methodologies, and tools to improve operations. 
  
• Act as the primary Data Security Manager, developing and enforcing data security protocols and compliance measures. 
  
• Support the Integrator in driving alignment across departments and ensuring accountability to key business metrics. 
  
• Foster a culture of collaboration, innovation, and continuous improvement across the teams you lead. 
  

Requirements

• You’re an experienced leader who thrives in a dynamic, fast-paced environment. Organization, execution, and accountability are your superpowers. You’re excited by challenges and have a knack for turning complex problems into practical, actionable solutions. 
  
• You’re process-oriented—able to develop, document, and implement systems that drive efficiency and effectiveness. 
  
• You’re tech-savvy and comfortable working with tools like Teramind, project management software, and data security platforms. 
  
• You’re data-driven, knowing how to interpret analytics to inform strategies and decisions. 
  
• You have a strategic mindset but are hands-on enough to roll up your sleeves and dive into the details when necessary. 
  
• You’re a strong communicator who knows how to cascade with clarity and ensure alignment across multiple teams. 
  
• You value collaboration, open feedback, and a culture of accountability. 
  
• You thrive in environments where continuous improvement and innovation are not just encouraged but expected. 
  

About YOUR Work History: 

• You’ve managed diverse operational teams (e.g., Service Delivery, IT, Projects) in a fast-growing organization, ideally in the BPO industry. 
  
• You’ve successfully implemented process improvements that resulted in measurable efficiency gains. 
  
• You have experience with ISO compliance and maintaining certification standards. 
  
• You’ve led projects from inception to completion, consistently delivering results. 
  
• You’ve developed and implemented data security protocols and understand the importance of protecting sensitive information. 
  
• You’ve fostered the growth of individuals and teams, leaving a lasting positive impact on those you’ve led. 
  

Benefits