Operations Specialist, Philippines

Philippines, Philippines, Philippines
Last update 2024-02-28
Expires 2024-03-28
ID #1916271335
Operations Specialist, Philippines
Philippines, Philippines, Philippines,
Modified November 8, 2023


Dev Partners was set up in 2015 to solve an immediate need for recruiting a team of high-quality developers for our first client. Having explored many other providers, and with a disappointing outcome, our first clients were looking for us to deliver them high-quality, loyal team members based in the Philippines. Fast forward to today, and we are now one of the leading providers of quality staff in the Philippines. Our aim is not to be the biggest, or the lowest price, but rather to continuously impress and deliver on the family feeling for our select list of clients. We don't take on every client, as we know that not every fit works for them or for us. If you are a business that wants to extend your family and build a long-term relationship with us, we would love to work with you. The Role Your responsibilities include: Proactively monitor and analyze customer Azure environment(s) including Archive2Azure, SMTP gateways, and virtual machine scale sets (VMSS) Coordinating through portal, phone, and email submissions with customers and Archive360 organizations to include Support, DevOps, Engineering, Services, Sales, Customer Success, etc. Updating the support portal with knowledge articles, tech tips, and brief documents Monitoring, analyzing, and evaluating customer systems for security, infrastructure, application, and cost to improve or stabilize performance Improving existing programs by evaluating system performance, reviewing proposed changes, and making recommendations Maintaining system functionality by testing solution components Achieving solution objectives by collecting relevant data, identifying and evaluating options, and suggesting a course of action Maintaining customer trust by keeping their information confidential Preparing reference material for users by drafting operation instructions Ideal Profile At least 2 years in customer service, demonstrating your ability to deliver exceptional service and technical support. At least 1 year of experience in supporting and maintaining Microsoft Azure environment. Extensive technical knowledge of Microsoft Exchange, Office365, SMTP, and Microsoft Graph. Proficiency in helpdesk platforms such as Salesforce, Azure DevOps, or JIRA. Solid technical understanding of Windows and/or Linux systems. Familiarity with Active Directory, enabling you to provide technical support in this area. Available for rotating shifts if required. Able to do weekend and holiday work if needed. Open for occasional travel to attend company meetings and training sessions. Excellent English communication skills, both verbal and written, with the ability to convey technical information clearly and effectively. Available to work in any required shift (40hours per week) What's on Offer? Work within a company with a solid track record of success Attractive salary & benefits Excellent career development opportunities

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Operations specialist

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