Quickly respond to customer inquiries through phone, chat, or email.
Familiar with shopping platforms such as Amazon, e Bay, Lazada, Rakuten, and others.
Monitor shipments and provide customers with delivery status updates.
Handle returns, exchanges, and refunds in accordance with company policies.
Assist with basic issues, including account login difficulties, payment errors, and navigation concerns.
Accurately record customer interactions and updates in the CRM system.