Job Description:Handle inbound/outbound customer calls for voice supportInvestigate and conduct root cause analysis for inquiries received from patients and patient representativesResponsible for accurately documenting steps taken and next steps needed to provide resolution. Qualifications:College graduate with/without work experience. At least 2 years in college (72 units) with 6 months BPO or customer service related experience. Compensation & Benefits:Competitive Salary20% NDHMO Day 1 plus 1 dependent after 6mos13th and 14th month payconvertible SL and VL into cashyearly appraisal based on performance