Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
What We Offer
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
Responsibilities:
Read and reply to correspondences with both internal stakeholders and customers within SLAs as defined for the specific communication channel
Propose and support initiatives for continuous improvement of Customer Service processes
Attend to export- or import-specific processes as assigned in the team, namely:
Import-specific processes
Facilitate completion of documentation process, closing of open export tasks
Support with proactive activities that facilitate smooth cargo readiness and delivery order to ensure high levels of customer experience and avoid additional costs
Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms
Export-specific processes
Conduct Vessel reconciliation and manifest process as per process design
Facilitate completion of documentation and invoicing process
Support with proactive activities that facilitate documentation and cargo release
Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms
Qualifications:
Logistics and Shipping/SCM work experience (good to have, preferred)
Open to newly grads, as long as the course related
If BPO, preferred if client is Logistics and Shipping/ SCM
Proficient communication skills both written and oral
Excellent skills in MS Excel
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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