We are looking for a motivated and adaptive individual to orchestrate and drive execution of assigned Projects related but not limited to Change, Transformation, and Transition initiatives across global delivery locations.
The ideal candidate will need to excel at facilitating project execution in high-ambiguity environments with evolving stakeholders and requirements, ensuring effective cross-functional communication & coordination between Business Leads, Tech Leads, and diverse stakeholder groups to drive business and technical outcomes.
This role is essential in enabling outcome owners (Business and Tech Leads) to succeed while managing project execution, timelines, resources, and governance for the assigned projects assignments.
This position will be reporting to the Head of projects.
YOUR RESPONSIBILITIES Project Orchestration & Execution Management Facilitate and coordinate execution of assigned projects across Business and Tech workstreams, ensuring integration and alignment Manage all aspects of project coordination independently from evaluation, planning through to operational steady state and go-live Develop and maintain integrated project plans, timelines, and milestones across multiple workstreams Ensure all project deliverables and activities are carried out within the defined scope, schedule, and budget Discovery & Stakeholder Management in Ambiguous Environments Continuously discover and map emerging stakeholders, dependencies, and requirements as projects evolve Bring clarity where expectations and ownership are ambiguous, working with Business and Tech Leads to define accountability Maintain living stakeholder maps and proactively identify stakeholders that emerge during execution Build and maintain relationships with stakeholders across global delivery locations, cross-functional teams, and leadership Navigate high-ambiguity environments with minimal initial direction, discovering needs as you progress.
Coordination with Business & Tech Leads and Cross-Functional Teams Partner with Business Leads and Tech Leads (to enable their success Coordinate with cross-functional teams including Recruitment, IT, Risk, Legal, Compliance, Control, Facilities across multiple global locations to ensure readiness Facilitate decision-making by surfacing business decisions to Business Leads, technical decisions to Tech Leads, while making execution decisions independently Ensure alignment on scope and success criteria (defined by Business/Tech Leads) across all stakeholder groups Support Business and Tech Leads in validating that deliverables meet business needs and technical standards Risk, Issue, Dependency & Escalation Management Proactively identify and communicate risks, issues, and dependencies throughout project lifecycle Maintain risk and dependency logs, categorizing by type (business/technical/execution) and impact Drive escalation of blockers through appropriate governance and escalation tiers Co-create solutions to address issues and risks with Business Leads, Tech Leads, and cross-functional teams Flag red flags early during planning phase and assist stakeholders to align with objectives Identify cross-project dependencies and coordinate with Head of Projects for resolution Monitoring, Reporting & Governance Monitor, evaluate and report progress against success criteria (defined by Business/Tech Leads) and project milestones Provide regular updates and status reports to Head of Projects, Executive Sponsors, Business/Tech Leads and key collaborators on project progress, issues, risks, and dependencies Maintain decision logs capturing what was decided, by whom (Business/Tech/PM), when, and why Ensure governance processes are followed while maintaining agility and minimizing bureaucracy Scope Discovery & Change Management Supporting scope discovery as requirements emerge in dynamic environments Work with Business and Tech Leads to validate and prioritize emerging scope Highlight scope overlaps, gaps, or conflicts and facilitate resolution Communicate changes to relevant stakeholders and manage resistance effectively Demonstrate adaptability to change project direction quickly as Business/Tech Leads adjust success criteria based on learnings Transition & Knowledge Management Oversee Knowledge Transfer and Capture processes from global high-cost locations to delivery centers Coordinate go-live readiness validation with Business and Tech Leads Facilitate "Go/No-Go" decisions by providing execution readiness assessment (Business/Tech Leads provide business/technical readiness sign-off) Conduct post-project reviews to identify areas for improvement and share lessons learned Support generating performance metrics of individual projects using KPIs PROFILE Bachelor's degree in Business, Operations, or related field; MBA preferred External project management certification such as Agile/Scrum, Prince2, Six Sigma, CAPM/PMI or other project management certification Certification or training in adaptive/agile methodologies highly valued Overall, 8-12 years' experience in Financial Services/BPOs/ITES Organizations or similar complex, matrix environments Minimum 5 plus years of experience in managing projects independently in dynamic, fast-paced environments Significant experience in global delivery/BPO industry preferably with multi-national/financial service businesses (US/EMEA-based or multi-geography experience strongly preferred) Technical Skills Proficient in Power Point, Advanced Excel, Power BI, collaboration tools like Share Point, MS Teams for efficient tracking and reporting Experience with project management tools IT experience helpful – basic understanding of Tech, App and Network infrastructure on business projects LEADERSHIP & BEHAVIOURAL COMPETENCIES Strong Project Management skills; expert in organizing, planning and executing large-scale projects from start through implementation Understanding of Project & Transition Management frameworks, principles, procedures and best practices High degree of adaptability and problem-solving skills to navigate complex and dynamic project environments.
Exceptional communication for cross-cultural stakeholder management.
Analytical mindset with expertise in data-driven decision-making.
