Project Manager – Tech Operations & Cx Enablement (mandarin Speaker)

The ideal candidate for this Project Manager role is someone who can operate beyond traditional project coordination.
We are looking for a bilingual (Mandarin & English) project lead who can bridge communication between the CX Enablement Team and the Tech Team while driving execution across complex cross-functional initiatives.
This person should be capable of managing both strategic and operational workstreams involving online and offline processes.
He or she must be able to size projects independently, perform preliminary scoping, identify dependencies, and build ad hoc teams based on project requirements.
The role requires someone who can create structure in fast-moving environments and push initiatives from ideation to execution with minimal supervision.
The Project Manager will oversee timelines, milestones, resource coordination, stakeholder alignment, and overall project delivery.
In addition, the role is expected to contribute to process improvement initiatives, operational scaling, workflow optimization, and tooling enhancements across Customer Experience operations.
A critical part of the role is serving as the communication bridge between Mandarin-speaking and English-speaking stakeholders.
The candidate must be highly proficient in both written and verbal Mandarin and English to accurately translate business requirements, technical feedback, project updates, and operational needs between teams.
Key responsibilities include: ● Translating CX Enablement requirements into structured technical documentation such as PRDs, user stories, process flows, and feature specifications ● Coordinating closely with Tech teams to ensure requirements are actionable and delivered effectively ● Managing Agile/Scrum workflows and ensuring projects remain on track ● Supporting configuration, testing, troubleshooting, and optimization of CX platforms such as Zendesk.
● Familiarity with Order Management Systems (e.g., Shopify, Magento, or Presta Shop) is a plus.
● Identifying inefficiencies in current CX workflows and driving automation, integration, or tooling improvements ● Facilitating collaboration between cross-functional teams and external stakeholders ● Supporting proposal acceleration, operational asset development, and scalable process implementation ● Identifying business opportunities and executing initiatives that improve operational efficiency and customer experience The ideal candidate should have strong business acumen, operational thinking, and technical coordination skills.