Job Summary The Customer Experience and Project Officer is responsible for supporting RCBC Wealth Management Group’s (WMG) strategic initiatives in enhancing client journeys, improving service delivery, and embedding customer‑centric practices across the organization. The role plays a key part in executing CX transformation projects, managing the Net Promoter Score (NPS) and Customer Satisfaction (CSAT) programs, and driving process and digital innovations that deliver a seamless, best‑in‑class experience for RCBC Wealth clients. How will you contribute?Customer Experience (CX) Strategy and Design Transformation and Process Re‑engineering Cross‑Functional Collaboration and Change Management Performance Tracking and Governance Compliance and Risk Management What will make you successful?Bachelor's degree, preferably in Business, Information Technology, or a related quantitative field Deep understanding of CX principles, client journey mapping, process improvement methodologies (e.g., Lean Six Sigma), and project/program management. At least 3-5 years of relevant experience in Customer Experience, Business Transformation, Process Improvement, or Project Management, preferably within the financial services industry
