We are currently on the lookout for a Provisioning Officer to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Role
Provisioning Officer
Work Arrangement
Work from Home
Location
Any CS Site - Ortigas / Makati / Cebu / Davao / Bacolod / Angeles / Mabalacat
Schedule
Morning Shift
Job Description
Submitting and managing the delivery of internet orders (DSL, NBN, Fiber) for new deals, relocations, and upgrading/migrating existing customers
Submission and managing the delivery of digital voice orders and managing the porting of numbers for new deals, relocations, and existing customers
Addressing rejections and escalations with orders
Updating customers through emails and phone calls regarding tech appointments, and progress of orders up until completion and delivery of services
Updating relevant internal staff on order progression and rejections
Updating of the companies CRM with the status of the delivery of services
Working with wholesale providers regarding delivery, porting, modifications and rejections
Submitting and managing the cancellation of services from customer requests or due to upgrades
Adding Tariffs and Bill Run Related tasks
Checking the services once delivered
Checking the rate cards and adding the corresponding tariff for the plan signed by the customer
Various Bill run checks and audits
Updating the Billing system and ending the service tariffs
Qualification And Requirements
Telco Experience in provisioning
Case management skills
Good communication skills both written (business correspondence) and spoken
Strong Attention to detail
Fast learner
Customer service oriented
Responsiveness to requests
Non-negotiable Skills & Requirements
Telco Experience in provisioning
Good communication skills both written (business correspondence) and spoken
Perks & Benefits (Work From Home)
Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
Flexible leave credits which may be used for vacation, emergency and sick leaves
Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties with items to give away and cash prizes!
Endless opportunities for career advancement
Annual Performance Review with Salary Increase
We set you up for success with a company-provided PC/Laptop and fiber internet connection
Tech-on-wheels Support
Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
International career growth and connections
Unlimited cash incentives for hired referrals
Mental Wellness Employee Assistance program through Lifeworks
In-house psychiatrist available to support employees' well-being
Become part of the Employee Share Units program
Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace?
Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.
