Job Description
Job Role: Global Benefits Management Associate
Location: Based in Taguig
Schedule: Midshift (3 PM/ 4 PM) or Nightshift (starts at 7 PM -9 PM)
Work arrangement: Hybrid (flexible)
Key Activities
• Implementation and Data Collection – coordinating the GBM technology setup and tracking the initial inventory of benefit policies
• Ongoing Data Inventory – staying on top of renewals in an ongoing basis, ensuring any troubleshooting issues are escalated and, ensuring information in the internal tools is complete and accurate
• Project Management – providing internal project management support, doing a high-level consistency review on any client deliverables and providing support in preparation of client meetings
• Pooling Support – collecting pooling data to update the internal tool and reporting
• Non-specific client support – providing support on other areas like trainings, ensuring best practices and budget management
The Requirements:
• Bachelor’s degree required, preferably in a program with heavy emphasis on business or equivalent in a relevant discipline.
• 3+ years of significant work experience in a project management/client service role, previous benefits or insurance experience on a shared services operation is a plus
• Communicator; displays strong oral, written and presentation skills in English
• Proficiency in English required, proficiency in one additional language preferred
• Advanced proficiency in Microsoft Office (Outlook, Word, Excel, Power Point, Teams)
• Demonstrate business acumen and awareness of bigger picture in business
• Strong client service orientation
• Collaboration with global and regional teams, including taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
• Methodical and structured approach, especially with problem solving and, analytical thinking
• Continuous improvement mindset – Increasing task efficiency and effectiveness with each product or service repetition
• Working within tight deadlines; balancing time across multiple simultaneous projects that may involve different procedures and project team members
• Can lead small teams or guide individuals towards a common goal
