Job Description And Responsibilities We are the Employee Enablement Solutions Team (EES) in Corporate IT, where we champion the technology needs of our Visa staff.

Our mission is to drive exceptional quality, effectiveness, and efficiency of services to our users and business functions.

Our vision is to evolve faster than the challenges, fill gaps that are yet unknown, and not only see around walls but knock them down.

We have an exciting new position for an Associate Content Creator.

We are seeking a hands-on Associate Content Creator with a passion for precision, curiosity, and quality, focused on driving end-user adoption, advocacy, education, and satisfaction.

Our suite of work tools is ever-evolving, demanding an individual who truly understands our users' needs and possesses the imagination, skill, and persuasive techniques to meet the needs of our ambitious, diverse, and dynamic workforce.

In this role, you will be responsible for supporting key projects, translating complex concepts into simple and compelling design work.

This position requires a combination of strong communication and writing skills, coupled with moderate technical abilities and understanding. Essential Functions: Create and edit content in a variety of formats, including visual aids, decks, icons, infographics, training guides, videos, etc. Develop content and graphics that are user-friendly, aesthetically pleasing, concise, and informative. Use appropriate software and systems to create content (e.g., Adobe Acrobat, Adobe Illustrator, Microsoft Power Point, Microsoft Word, Camtasia, etc.). Design and develop content in compliance with accessibility, brand, and digital standards outlined by Visa. Collaborate with stakeholders to understand their content needs and create suitable materials. Provide additional project-based support as needed. Stay up-to-date with industry developments and tools, and continuously learn and develop new design skills. This is a hybrid position.

Hybrid employees can alternate time between both remote and office.

Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. The standard working hours for this role currently are from 5:00 pm to 2:00 am, local Manila time.

When the work necessitates it, you may be required to work outside of the prescribed work hours.

Visa reserves the right to adjust the standard working hours in future based on the business requirements Qualifications Basic Qualifications: Bachelors degree, OR 3+ years of relevant work experience.

Demonstrated proficiency in fundamental design principles Strong attention to details and commitment to producing high-quality work Ability to comprehend and translate complex technical concepts into terms that are easy to understand for technical and non-technical audiences Able to manage multiple projects at the same time and prioritize the tasks to complete the various projects Working knowledge of the Adobe Creative Suite (especially In Design, Illustrator and Photoshop)Proficient in creating training videos with Camtasia, Adobe Premiere or other video creation software Strong knowledge of the Microsoft Office suite of products required Strong English verbal and written communication skills Ability to adapt to change quickly and to tackle unfamiliar tasks and requests with enthusiasm and resourcefulness Curious and creative, able to push boundaries, and is tenacious with problem-solving with a propensity to persevere Must have a passion for championing customer experience Preferred Qualifications: Associate: 2 or more years of work experience Understanding of User Experience and Design Thinking principals, tools and techniques Experience working in a global or multiregional capacity, with strong cross-cultural sensitivities Additional Information Visa is an EEO Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.