Renewals Representative - Amer, Taguig

Last update 2024-02-20
Expires 2024-03-20
ID #1790723373
Renewals Representative - Amer, Taguig
Philippines, Metro Manila, Taguig,
Modified August 13, 2023


Job DescriptionAre you looking to join a growing team in the Customer Success - Renewals organization or to continue growing your career? Maybe you work in a SaaS business and have an interest in Renewals or helping customers succeed, but don't want the risk of learning “on the job” and hitting a quota.Zendesk is the world’s leading Customer Support Platform, and we are growing fast with a game-changing suite of products. We're looking for individuals to focus on growing our large base of existing customers through managing their account renewals.Perhaps you're wondering why we are different from other companies out there. We don’t believe in unachievable and unrealistic targets… seriously. We want you to have rocked your target, have money to be able to afford an Uber home then order food in with Deliveroo (P.S. They are our customers).We'd like you to keep developing and will support you in a career to become a Renewals star of the future (for Zendesk hopefully!) so we’ll give you everything you need to be successful, from state of the art technology through to detailed training on all things Zendesk and how to put the customer at the center of what you do, the Zendesk way.Shift Timings: Must be flexible to work Mid (or) Evening shift, as this team will support our customers in the North America region.You will:Be a key member of the AMER Renewals team, enthusiastically renewing our existing customer’s accounts, at the same time looking for growth opportunitiesManage a busy pipeline of accounts due for renewal working alongside the account owners, and provide top-class experiences to our second most valuable asset, our customers (after YOU of course!)Be passionate about making customers succeed while being able to communicate and mitigate risk to resolutionUse your exceptional powers of persuasion and negotiation to encourage our customers (at CXO level) to renew their contracts and retain access to our amazing productsNeed to have the sort of personality where you can just dust yourself off and move on to the next customer. Let’s be honest, some of these conversations won’t be easy. Don’t worry, we’ve got thousands of customersBe motivated to overachieve on daily, weekly & monthly targetsPick up and assist with some of the critical revenue-generating work that our Account Executives do, freeing up their time to go get more customers for you to renewKeep yourself up to speed with our products, and our competitors. We want your brains. Well not literally, but we want people whose creativity will thrive naturally in a Zen environmentBe the face of our Brand and % focused to create a best-in-class customer experienceYou are:Passionate to start, move over to or continue a career path in consultative sales or customer successYou have:At least 2 years' plus proven experience in Renewals, Sales, Operations, or Account Management with a focus on negotiating contractsSaaS / IT SW industry experience essentialSolid business knowledge - curious and keen to learnA “can-do” / “winner” attitude, with hunger and a 'self-starter' drive to overachieve and succeedExcellent written and verbal communication skills with internal/external clients along with strong numerical skillsValue-based sellingWhat you can expect:Competitive Salary packageAttractive Retirement BenefitMedical (HMO) and Life Insurance upon employment20 days Annual Vacation LeavesFlexible (Hybrid) work environment with WFH equipment provided

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Renewals representative - amer

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