Job Description I.

Strategic Management a.

Present ideas and solutions to help improve performance, domain processes and company policies.

II. People Management a.

Participate in Team and Company activities such as townhalls, team huddles and updates.

b.

Interact with teammates and share inputs in creative problem solving projects and action plans.

III. Technical/Functional Management a.

Respond and resolve customer queries through tickets and phone calls.

b.

Research information and resolution for customer issues and inquiries.

c.

Process quotes and orders of customers.

d.

Coordinates with other departments of Dover Food Retail such as shipping, engineering, technical support and etc.

to resolve customers issues.

e.

Communicate and recommend observable patterns, customer behaviors, pain points and bottlenecks to Team Lead.

Qualifications and Educational Requirements: Bachelors Degree is required for this position.

3 Years experience in the BPO or Shared Services industry.

3 Years experience in handling customers whether it is through calls or emails.

Preferred Skills: Technical Skills Basic knowledge of Microsoft Programs Basic knowledge or experience in Salesforce and In Contact (CRM) is preferred.

Knowledge in ERP Systems such as AS400, Visual, Syte Line, Oracle is a plus.

Communication Skills Good English Communication Skills in oral and written communication.

Above average comprehension skills Negotiation skills is a plus.

Problem Solving Skills Attention to details Knows how to conduct research Decision Making Skills Customer Service Skills