Job Highlights Competitive Salary packageFun EnvironmentPersonal and Professional Development Job DescriptionAs aCustomer Service Representative, you will be responsible for providing support to our client's customers. The support will be in various channels such as email, and chat. You are expected to provide the best in class customer service and ensure the customers are fully satisfied.About the AccountOur client is an online retailer specializing in providing high-quality, stylish prescription eyewear at an affordable price. With a focus on delivering excellent customer service and a seamless online shopping experience, they are dedicated to helping customers find the perfect pair of glasses or sunglasses to suit their style and needs.Job Details:Customer Service RepresentativeEastwood Libis QCShifting ScheduleTraining Schedule 1 Month Monday to Friday 9AM TO 6 PMResponsibilities: Respond to customers' inquiries via chat and email promptly and professionallyVerify customer account information accurately and efficientlyAssist customers with their orders, refunds, and exchanges, ensuring complete customer satisfactionProvide comprehensive and accurate product information to customersEnsure that customer inquiries and issues are resolved in a timely and effective mannerContinuously improve customer satisfaction by actively seeking feedback and implementing changes based on customer feedbackMaintain a high level of customer service knowledge and be able to assist with a wide range of customer inquiries and issues Qualifications:• At least 1 year experience in a Customer Service role• Good English communication skills• Highly organized• Good Attention to detail• Flexible on work schedules