Job Description
As a Customer Service Manager, you will oversee customer support operations, ensuring seamless service delivery and process improvements. This role requires comprehensive knowledge of customer service practices, strong leadership skills, and the ability to enhance day-to-day activities for optimal performance.

Key Responsibilities
Manage and supervise customer service teams, including remote and distribution center support.
Oversee customer interactions via phone, chat, and walk-in service centers, ensuring high-quality service.
Analyze customer issues and implement resolution strategies to improve satisfaction.
Act as a liaison between customers, production, and distribution teams.
Lead short-term projects to enhance customer service processes.
Provide professional expertise, training, and guidance to less experienced professionals.
Required Skills & Qualifications
Strong experience in customer service management and team leadership.
Ability to work independently, manage workload, and drive process improvements.
Proficiency in customer issue resolution and technical/non-technical support.
Excellent communication and problem-solving skills.
Experience managing call center-based and distribution center support functions.
Why Join Us?
Opportunity to lead and improve customer service operations.
Work in a dynamic and professional environment.
Contribute to high-impact service strategies and business growth.