As a team lead, he/she would have exprience in a supervisory/Managerial role in call center.
The incumbent would be primary point of contact with client and would be responsible for all day to day activities.
Key responsibilities would include: End to end delivery as per direction from the client Provide insights to the leadership on what the areas of improvement and manage change within the process.
Resource Management to assure delivery consistency and high quality service.
Resource development to ensure that the learning and capability enhancement are a focus area.
Continous improvement to improve service and delivery and ensure maximized efficiencies across all program processes Propose corrective/improvement solutions based on facts and data implement and track improvement projects throughout the program Ensure consistency with the customer by calibrating quality ratings through successful interactions with the client quality team.
Qualifications: • 2 years of experience as a Team Leader or managing a team with sales, telemarketing, cold calling and lead generation background is preferred • Strong understanding of lead generation techniques, tools, and metrics.
• Excellent interpersonal and communication skills.
• Ability to motivate and manage a team to meet targets under pressure.
